Client Success Analyst (Mid-Level)

Citigroup; Pahang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A multinational financial services company is seeking a Customer Service Intermediate Analyst in Pahang, Malaysia. The role involves managing high-profile client relationships, resolving queries, and advocating for process improvements to enhance client service. Candidates should have 3-5 years of customer experience, demonstrate strong interpersonal and analytical skills, and be proficient in Mandarin. This position offers the chance to make a significant impact within a global team.

Qualifications

• 3-5 years of customer experience in a business or financial environment.
• Ability to manage risk and implement process improvements.
• Proficient in Mandarin.

Responsibilities

• Manage a portfolio of high-profile clients and resolve queries.
• Provide coaching and support; serve as a contact for escalations.
• Advocate for process improvements to enhance client experience.

Skills

Customer experience

Project management

Analytical skills

Interpersonal skills

Effective communication

Education

Bachelor's degree or equivalent experience

Job description

A multinational financial services company is seeking a Customer Service Intermediate Analyst in Pahang, Malaysia. The role involves managing high-profile client relationships, resolving queries, and advocating for process improvements to enhance client service. Candidates should have 3-5 years of customer experience, demonstrate strong interpersonal and analytical skills, and be proficient in Mandarin. This position offers the chance to make a significant impact within a global team.