Client Solutions Manager

UNAVAILABLE; Sentral; Hybrid; MYR 80,000 - 100,000; Full time

Job summary

A leading digital agency in Kuala Lumpur is seeking a Client Solutions Manager to spearhead the development of cross-funnel digital marketing strategies. The ideal candidate will have 5-7 years of experience in digital strategies and CRM campaigns across industries, with strong communication skills and an analytical mindset. This role emphasizes collaboration with various departments and staying ahead of market trends. Competitive benefits include generous leave entitlements, comprehensive medical coverage, and a hybrid work schedule.

Benefits

Generous leave entitlements

Cashless comprehensive medical coverage

Life and personal accident insurance

Phone Allowance

Hybrid working schedule

Qualifications

• Minimum of 5-7 years of relevant experience in digital.
• Strong acumen of building data-driven digital strategies.
• Must have built digital CRM campaigns for clients across industries.
• Good understanding of AdTech and MarTech.
• Strong communication and presentation skills.

Responsibilities

• Lead the conceptualization and design of digital strategies.
• Collaborate with teams to build and track solutions.
• Co-own new business pitches with the Business Director.
• Build data acquisition strategies based on client needs.
• Create consumer experience blueprints across digital touchpoints.

Skills

Data-driven digital strategies

Digital CRM campaigns

Client servicing experience

Communication and presentation skills

Analytical approach

Team player

Understanding of AdTech & MarTech

Proactive mindset

Job description

Company Description

Digitas is a highly caffeinated playground where brilliant minds come together to bring bold, award-winning ideas to life.

Are you ready to be part of a Regional digital acceleration team consisting of functional experts across pillars of website, media, CRM, partnerships, data and technology focusing on solving client challenges & delivering business impact.

Right now, we’re looking for a talented Client Solutions Manager to lead the charge. Up for it? Read on.

Job Description

What you’ll do:

As a Client Solutions Manager, you’ll spearhead building of cross-funnel digital marketing strategies & solutions across multiple brands.

Responsibilities

Day-to-day, your role includes:

• Leading the conceptualization and design of holistic digital strategies & solutions tailored to meet customer requirements or address specific business challenges.
• Collaborating with the functional experts to strategize, build & track the deployment of e2e holistic solutions to meet client objectives leveraging data & insights.
• Co‑owning new business pitches with the Business Director and collaborating with various departments to develop pitch.
• Working with data lead to understand data landscape of clients and then build data acquisition strategies & solutions across the various.
• Working with CRM lead to then understand the data and build customer segments based on the gathered brand knowledge and support in building strategies to activate the consumer data on relevant touchpoints (Email, SMS, Instant Messaging, Media platforms).
• Collaborating with Tech lead to integrate data & CRM strategies to build a robust solution delivering personalized consumer.
• Building consumer experience blueprints across digital touchpoints identifying right brand value exchanges to solve consumer needs.
• Developing strategic framework to build loyalty & retention.
• Interacting with clients to gather insights on their brand and business objectives and hence build strategic solutions tailored to it.
• Staying ahead of market trends and competitive movements through regular research and monitoring activities.

Qualifications

We’re looking for strong, impactful work experience, which typically includes:

• Minimum of 5‑7 years of relevant experience in digital.
• Strong acumen of building data‑driven digital strategies & solutions following an analytical structured approach.
• Must have built digital CRM campaigns for clients across industries, FMCG is a plus.
• Robust knowledge on first party data (owned & anonymous) & its use in current era of hyper‑personalization.
• Good understanding of AdTech & MarTech.
• Know‑how of digital media & ecommerce is a.
• Client servicing experience is a.
• Strong communication and presentation skills is a.
• Good listener, earnest learner, storyteller, agile mindset, proactive and dynamic team player who enjoys solving challenges.

Additional Information

• Generous leave entitlements, including birthday leave, rest day and family care leave.
• Office closure for World Mental Health Day 10th October.
• Additional Company closure for all 4 major festive Celebrations.
• Cashless comprehensive medical coverage, including access to a panel clinic, dental and optical care.
• Life and personal accident insurance and group hospitalization and surgery.
• A hybrid working schedule and with Friday disconnects.
• Rest Relax & Recharge - office closure last week of December every year.
• Phone Allowance.