Client Servicing Manager

Ink Marketing Sdn Bhd; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A marketing services agency in Malaysia seeks a proactive individual to manage client accounts and coordinate project execution. The ideal candidate must have experience in client servicing and project management within a marketing environment. Responsibilities include overseeing activation campaigns, managing internal teams, and ensuring timely delivery. Candidates with a diploma or degree in relevant fields and strong communication skills are encouraged to apply. The position offers medical benefits and mileage reimbursement.

Benefits

Medical benefits

Mileage claimable

Qualifications

• Experience in client servicing, account coordination or project management in a marketing services environment.
• Details oriented with strong organizational skills.
• Familiar with campaign execution process, especially for retail.

Responsibilities

• Manage day-to-day client accounts and coordinate project execution across departments.
• Serve as the primary point of contact ensuring clear communication.
• Oversee execution of in-store activation and events.

Skills

Client servicing

Project management

Organizational skills

Communication skills

Ability to manage multiple projects

Positive attitude

Team player

Results-oriented mindset

Fluent in Mandarin

Education

Diploma or Bachelor Degree in Marketing, Advertising, Business or related fields

Job description

Requirement

• Experience in client servicing, account coordination or project management in BTL agency or marketing services environment
• Details oriented and have strong organizational and communication skills
• Able to manage multiple projects simultaneously
• Familiar with campaign execution process especially for retail, shopper activation of POSM
• Ability to attract client with good impression, positive attitude, team player and results-oriented mindset
• Diploma or Bachelor Degree in Marketing, Advertising, Business or any related fields
• Possess own transport for meeting outside
• Mandarin speaker is an added advantage.

Responsibility

Objective

To manage day to day clients account, coordinate project execution across departments, ensure timely and high-quality delivery of activation campaigns. This role is ideal for a proactive individual capable of independently handling projects while ensuring strong communications between clients and internal teams.

Key Responsibilities

• Serve as the primary point of contact for assigned clients, ensuring clear communication and aligned throughout project lifecycle.
• Manage and oversee execution of in-store activation, POSM deployment, event and promotional campaigns.
• Coordinate internally with Creative Team, Operations Team, Business Development and Production Team to align with timelines, deliverables and budget.
• Prepare project timelines, quotations, proposals and post-campaign reports.
• Troubleshoot and resolve operational issues swiftly, keeping clients informed on progress.
• Assist in guiding and reviewing the work of junior servicing executive (when needed).
• Monitor project budgets, approval processes and ensure all documentation is up to date.
• Attend client meetings, site visits and briefing as required.

Benefits

• Medical benefits provided
• Mileage claimable