Client Services Manager - BPO

Michael Page; Selangor; Hybrid; MYR 60,000 - 100,000; Full time

Job summary

A leading recruitment firm is seeking a dynamic manager in Malaysia to lead a team in a well-established Business Process Outsourcing (BPO) company. The role involves overseeing day-to-day operations and enhancing client relationships for global clients. Candidates should have strong experience in BPO environments and effective client management skills. The position offers competitive salary, career growth, and a professional working environment, along with considerable work-from-home flexibility.

Benefits

Competitive salary

Career growth opportunities

Work-from-home flexibility

Qualifications

• Experience in a BPO or Shared Services environment.
• Proven background managing a team in operations.
• Strong client management skills, especially with new clients.

Responsibilities

• Lead and develop a team for high-quality service.
• Manage day-to-day operations and performance targets.
• Act as a key contact for clients during onboarding.

Skills

Team management

Client management

Communication skills

Problem-solving

Adaptability

Job description

Responsibilities

• Lead and develop a team to deliver consistent, high-quality service to global clients.
• Manage day-to-day operations, performance, and service delivery targets across all finance pillars - PTP, OTC and RTR.
• Act as a key point of contact for new and existing clients, ensuring smooth onboarding and ongoing partnership success.
• Work closely with clients as a third‑party service provider, building strong relationships and addressing service needs proactively.
• Collaborate cross‑functionally to improve processes and enhance service excellence.

Qualifications

• Experience working in a BPO or Shared Services/SSC environment.
• Proven background managing a team in an operations or service delivery capacity.
• Strong client management skills, especially in handling new clients or transitions.
• Excellent communication, stakeholder engagement, and problem‑solving abilities.
• Someone who is adaptable, service‑driven, and comfortable working in a dynamic outsourced environment.

Benefits

• Competitive salary
• Permanent position with career growth opportunities.
• Work in a professional and structured environment.

Plenty of WFH Flexibility. Great Career Progression and Opportunity.

Our client is a well-established Business Process Outsourcing (BPO) company based in Kuala Lumpur, known for delivering high‑quality operational and customer support services to global clients across multiple industries. With a strong focus on Shared Services and end‑to‑end process excellence, they have built a reputation for reliability, innovation, and operational efficiency.

If you are excited about contributing to the Accounting & Finance department in the Business Services industry, apply now for this excellent BPO opportunity.

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