Client Services Coordinator

Alfred H Knight; Pasir Gudang; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global inspection and consultancy firm in Johor, Malaysia is seeking a Client Services Coordinator to deliver excellent customer service by providing prompt and accurate operational updates for consignments. The role involves managing workload, maintaining transparency, producing reports, and communicating with clients to ensure their needs are met. Required qualifications include strong interpersonal skills, organizational ability, and an undergraduate degree. The company offers a competitive salary and benefits package.

Benefits

Pension

Life assurance

Employee assistance programme

Qualifications

• Good interpersonal skills to communicate verbally and in writing.
• Ability to work independently and in a team.
• A good understanding of quality service delivery.
• Attention to detail and accuracy.
• Proactive approach to problem-solving.

Responsibilities

• Provide accurate and timely job updates for clients.
• Manage personal workload to meet client expectations.
• Use Dashboard for workload management to ensure data accuracy.
• Communicate timely final reports and invoices to clients.

Skills

Good interpersonal skills

Excellent organisation and time-management skills

Competence with standard Microsoft software packages

Strong communication skills

Proactive customer service delivery

Education

Undergraduate degree in any field

Job description

Alfred H Knight has an exciting opportunity for a Client Services Coordinator to join our team in Johor, Malaysia. The Client Services department aims to provide the Company’s customer base with prompt, accurate and insightful operational updates concerning the movement of consignments of material around the world.

With a keen focus on customer service, the department seeks to ensure the client receives proactive guidance and information that facilitates their commercial transaction via the reporting of accurate weights and acquisition of representative samples by the in-field teams.

The end-to-end process involves the quotation of services, acknowledgement of appointment, facilitating internal communication with AHK’s overseas entities, information and incident updating and final reporting of job details.

Responsibilities

• Provide accurate and timely job updates in order to achieve client service expectations
• Effectively manage your own workload in order to maintain client service expectations
• Use Dashboard to manage workload, maintain transparency in order to ensure accuracy and timely delivery of data and achievement of KPI’s
• Produce and, or, communicate accurate and timely final reports to external clients as per KPI’s
• Produce and, or communicate accurate and timely invoices to external clients as per KPI’s

About Us

Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.

We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people.

Required Knowledge and Work Experience

• Communication: Good interpersonal skills, able to communicate both verbally and in writing and liaise professionally at all levels within the company, both UK and overseas.
• A team player with dignity and due respect for fellow colleagues.
• A good understanding of quality of service and appreciation of factors involved in delivering a quality service.
• Excellent organisation and time-management skills with a good attention to detail and accuracy.
• IT Literate: Competence with standard Microsoft software packages and competent in preparing management information and reports.
• A proactive approach working from your own initiative.
• Previous working experience in client service/management is preferred
• Undergraduate degree in any field
• Proactive approach to first class customer service delivery
• Inquisitive / willingness to learn and develop skills and knowledge
• Excellent communicator at all levels
• Willingness to go the extra mile in order to maintain service delivery and client satisfaction
• Ability to work independently and as part of a wider team in order to fulfil customer and business expectations

Required Languages

English & Bahasa (in business proficiency level for written and verbal communication)

Benefits

We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.

Alfred H Knight is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.