Client Services Analyst (English Speaker)

Bybit; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading cryptocurrency exchange in Malaysia is seeking a dedicated customer support representative. This role involves delivering high-quality support through live chat and email, managing inquiries, and improving service quality. Candidates should possess a diploma, relevant experience, and strong communication skills in English. The position requires onsite work in shifts, including weekends and public holidays.

Qualifications

• Diploma or above in any field; background in Math/Economics/Finance/Statistics/Investment is a bonus.
• Relevant customer service experience.
• Proficiency in English and potential knowledge of Slavic languages.

Responsibilities

• Deliver high-quality customer support via live chat and email.
• Manage and resolve customer inquiries and complaints.
• Identify and implement strategies to boost team productivity.

Skills

Customer support

Communication in English

Problem-solving

Teamwork

Analytical skills

Education

Diploma or above

Job description

Responsibilities

• Deliver high-quality customer support via live chat and email channels;
• Maintain up-to-date knowledge of the company's platform and the broader financial market landscape;
• Efficiently manage and resolve customer inquiries and complaints, while providing timely follow-up;
• Understand customer needs and funnel valuable feedback to management;
• Actively identify and implement strategies to boost team productivity and service quality.

Requirements

• Diploma or above in any field; Math/Economics/Finance/Statistics/Investment background will be a bonus:
• Relevant CS experience;
• Prior trading experience would be preferred;
• Proficient in oral and written communication in English is a must, to effectively engage with clients who speak either language; Proficiency in other Slavic languages will be advantageous;
• Confident in handling numbers and statistics;
• A strong inclination for the technology sector and a focus on personal and career development;
• Team player who is committed, self-driven, and responsive to client requests;
• Willingness to perform 5 days' shift work (onsite), including weekends & Public Holidays (8am-5pm office; 4pm-1am; 12am-9am).