Client Relations Executive CRM专员

Harmony Auto; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading automotive company in Malaysia is seeking a Customer Relations Executive to enhance customer satisfaction and manage leads effectively. The ideal candidate holds a Diploma/Certificate in Business Administration or a related field, is proficient in CRM systems, and possesses excellent communication skills in English, Bahasa Malaysia, and Mandarin. This role offers career growth opportunities within a dynamic team focused on sustainable mobility and a modern work environment.

Benefits

Attractive salary package

Performance-based incentives

Career growth opportunities

Supportive work environment

Qualifications

• Must hold a Diploma/Certificate in Business Administration, Marketing, or a related field.
• Proficient in MS Office Suite (Word & Excel) and willing to learn dealership-specific software.
• Excellent communication in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Maintain and manage customer data using CRM systems.
• Monitor all incoming leads and ensure timely follow-up.
• Conduct NPS briefings and follow-up on customer feedback.
• Prepare daily CRM reports to track performance.

Skills

CRM systems usage

Excellent communication skills

Detail-oriented

Data entry and record-keeping

Multitasking ability

Education

Diploma/Certificate in Business Administration or related field

Tools

MS Office Suite (Word & Excel)

Job description

Harmony New Energy Auto Service (Malaysia) Sdn Bhd is part of the prestigious Hexie Auto Group (Harmony Auto), one of China’s leading automotive retail groups and a proud partner for BYD and DENZA – pioneering brands in the electric vehicle (EV) industry.

As we continue to drive the future of sustainable mobility in Malaysia, we are looking for a Customer Relations Executive who embodies professionalism, enthusiasm, and excellence in customer service to join our dynamic team.

What We Offer

Opportunity to be part of a leading global EV brand with a forward-thinking company culture.

Attractive salary package and performance-based incentives.

A modern, dynamic, and supportive work environment.

Career growth opportunities within the Hexie Auto Group (Harmony Auto) network.

Key Responsibilities

• Experienced in using CRM systems (preferably dealership-specific) to maintain, update, and manage customer data, service history, sales leads, and feedback for effective follow‑up.
• Handles and monitors all incoming and walk‑in leads, ensuring timely follow‑up and proper tracking in the CRM system to support sales conversion.
• Conducts the initial NPS briefing during vehicle delivery and follows up with customers regarding complaints or feedback to enhance overall satisfaction.
• Prepares and submits daily CRM reports to track performance and data accuracy.

Requirements

• Holds a Diploma/Certificate in Business Administration, Marketing, or a related field.
• Proficient in MS Office Suite (Word & Excel) and comfortable mastering new dealership‑specific software.
• Excellent communication skills in English, Bahasa Malaysia, and Mandarin (to liaise with Mandarin‑speaking clients).
• A detail‑oriented team player with excellent data entry/record‑keeping skills and the ability to multitask and remain professional in a fast‑paced environment.
• Presentable, customer‑oriented, and confident in engaging with clients and visitors.