Client Operations Officer, Income Management (12 months contract) M/F

CACEIS; Cyberjaya; On-site; MYR 50,000 - 70,000; Full time

Job summary

A financial service provider in Cyberjaya, Malaysia is seeking a Client Operations Officer for a 12-month contract. The role involves timely processing, reconciliations, and query resolution for client services. Candidates should demonstrate skills in operational issue escalation, administrative efficiency, and compliance with internal standards. This position offers the opportunity to enhance the quality of services and support the operational excellence of the organization.

Qualifications

• Ability to ensure prompt escalation of operational issues.
• Skilled in processing entitlements and NAV calculations.
• Experience in handling client queries and administrative tasks.

Responsibilities

• Ensure timely processing and reconciliations of services.
• Review procedures regularly and suggest improvements.
• Maintain compliance with Service Level Agreements.

Skills

Operational issue escalation

Valuation accuracy

Administrative tasks

Process improvement

Client relationship management

Job description

Client Operations Officer, Income Management (12 months contract) M/F

CACEIS was set up in Cyberjaya, Malaysia in July 2023 with approximately 1,000 employees, with the acquisition of RBC Investor Services' European business and Malaysia centre of excellence, delivering operational excellence.

As a centre of excellence, the team in Malaysia provides asset services, custody and payments for clients in the Europe (Belgium, Ireland, Luxembourg, Switzerland and United Kingdom) with a global operating model that maximises efficiencies across time zones, supports 17/5 operational capability with follow-the-sun model, enhances scalability of our global operations and the implementation of standardized processes.

As an officer, you are responsible for day to day accurate and timely processing, reconciliations, reporting and query resolution within required timeframes across all prescribed services to CACEIS clients.

Region: Europe

Working Hours: 9:00AM – 6:00PM (Malaysia time)

What will you do?

• Ensure prompt escalation of operational issues that may cause financial or reputational issues to CACEIS or its clients to Senior Administrator/Supervisor/Manager of the team/department.
• Ensure entitlement entries carries the correct valuation in providing accurate Unit Price for NAV calculation.
• Process receipt of entitlements within agreed service standards.
• Full adherence to the team’s control functions, including operations/events and end-of-the-day checklists.
• Assist with the day-to-day administrative tasks of investigation/amendment and clearance of reconciling items in ensuring accurate corporate events processing.
• Ensure that queries raised/assigned to individuals are answered within agreed service standards.
• Review procedures and processing on a regular basis with advice to Supervisor for process improvements (time saving/cost effectiveness).
• Ensure ongoing productivity by providing back-up relief for staff who are absent or on leave.
• Continually ensure complete awareness of Client, external custodians and inter-departmental Service Level Standards / Agreements and ensure compliance at all times.
• Full awareness on PPL process and conduct periodically reviews on existing procedures with a focus on increasing accuracy, efficiency and best practices.
• Support the identification of new technology and operational processes to effectively reduce cost, increase quality service and ensure accuracy.
• Establish working relationships with people at all levels both inter departmental and across the wider firm.
• Accountable for maintaining satisfactory internal and external Audit/Regulatory/Risk ratings and reviews.
• Provide feedback on agent network and vendor performance on any deviations from their service level agreement with CACEIS.
• Able to demonstrate capability to perform validation on common task.