Client Onboarding Consultant

Liven PTY Ltd; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A progressive technology company in Johor Bahru seeks a Client Onboarding Consultant. This role involves managing the onboarding process for new clients, ensuring they unlock the value of our platform. You will establish strong relationships while configuring accounts and providing education on features. The ideal candidate has 2-4 years of client-facing experience, excellent communication skills, and thrives in a fast-paced environment. Join us to help shape the future of hospitality.

Qualifications

• 2–4 years of experience in client-facing roles such as onboarding or client management.
• Excellent verbal and written communication skills.
• Strong problem-solving ability with attention to detail.
• Empathetic and professional client-focused mindset.
• Ability to thrive in a fast-paced, evolving environment.

Responsibilities

• Own and manage the end-to-end client activation and onboarding journey.
• Serve as the primary point of contact during activation.
• Configure client accounts and set up workflows.
• Use CRM tools to manage communication.
• Educate clients on features and best practices.

Skills

Client management

Problem-solving

Communication skills

Detail-oriented

CRM systems

Tools

CRM tools

Onboarding tools

Job description

Join the revolution in hospitality tech!

Liven is a leading global data, technology, and customer experience provider for the hospitality industry. From humble beginnings, we have grown to serve over 6,000 venues and millions of diners across Australia, the USA, and Southeast Asia, processing over 120 million transactions worth more than $3 billion (AUD) annually.

At Liven , our platform is built to help hospitality businesses save more and work smarter by seamlessly integrating every aspect of their operations — from ordering and payments to back-of-house management .

Driven by a deep passion for the hospitality industry, we continuously innovate to elevate the experience for both venues and their guests. Our solutions are powered by AI-enriched insights and automated workflows , enabling smarter decision‑making and smoother operations at scale.

We’re proud to be an AI-first organisation . By automating repetitive tasks, we free up space for our teams — and our customers — to focus on what truly matters: solving complex problems, delighting guests, and driving meaningful growth.

Key Milestones

• Global Reach: From Melbourne to New York, Singapore to Jakarta, and all the way to Chennai, our presence spans major cities across the globe.

If you're someone who thrives on creativity, bold thinking, and using technology to make things better, faster, and smarter — you’ll feel right at home here.

About the role

At Liven, we’re transforming the way businesses in hospitality and beyond connect with their customers. As a Client Onboarding Consultant , you will play a pivotal role in helping new clients unlock value from our platform from day one. You’ll guide them through a smooth onboarding experience, ensure their account is configured correctly, and drive early activation of key features.

You will be the first trusted partner in their journey — supporting clients as they adopt the platform, resolving barriers early, and ensuring a confident, seamless transition into live usage. This role directly impacts client activation, product adoption, and long‑term retention, making it essential to revenue protection and overall client satisfaction.

What you’ll do

• Own and manage the end-to-end client activation and onboarding journey , ensuring a smooth progression toward successful go‑live.
• Serve as the primary point of contact during activation, building trust and strong client relationships.
• Configure client accounts and set up platform workflows to support their operational needs.
• Use CRM and onboarding tools to manage communication, track milestones, and maintain visibility across the activation pipeline.
• Educate clients on Liven’s features and best practices to drive early adoption and engagement.
• Identify risks, blockers, or technical issues early and resolve them proactively or escalat
• Collaborate closely with internal teams to deliver a consistent, high‑quality activation experience.

Qualifications

• 2–4 years of experience in onboarding, client activation, client management, or other client-facing roles.
• Excellent verbal and written communication skills, with the ability to explain concepts clearly and confidently.
• Strong problem‑solving ability with sharp attention to detail.
• A client‑focused mindset grounded in empathy, professionalism, and proactive support.
• Comfortable using CRM systems, onboarding tools, and client support platforms.
• Ability to thrive in a fast‑paced, evolving environment.
• Proven ability to collaborate effectively across cross‑functional teams.

Good to Have

• Strong interpersonal skills with the ability to build trust quickly.
• Confidence managing multiple activation or onboarding projects simultaneously.
• Experience delivering training sessions, product walkthroughs, or client education.
• A proactive approach to identifying risks or barriers and implementing timely solutions.
• Tech‑savvy, with the ability to learn new systems and tools quickly.