Client Lifecycle Management - KYC Case Management Analyst (AVP)

Recruitment Outsourcing; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a KYC Case Management Analyst to manage KYC processes and improve data governance. Candidates should have over 5 years of experience in KYC, strong analytical skills, and proficiency in data tools like SQL and Tableau. The role emphasizes process improvement and stakeholder engagement in a dynamic work environment.

Benefits

Coaching from team experts

Continuous learning culture

Flexible work arrangements

Qualifications

• 5+ years of KYC experience with strong analytical skills.
• Bachelor's degree in related fields required.
• Ability to engage stakeholders and produce complex reports.

Responsibilities

• Perform KYC progression analysis and block clearance.
• Analyze data for process improvement.
• Generate management reports and coordinate data quality requirements.

Skills

KYC experience

Business process improvement

Analytical mindset

Data modelling skills

Statistical knowledge

Interpersonal skills

Experience with data tools

Education

Bachelor's degree in Business Administration or Finance

Tools

SQL

Tableau

Power BI

Excel

Job description

Overview

Client Lifecycle Management - KYC Case Management Analyst (AVP) – Deutsche Bank, Kuala Lumpur, Malaysia.

The APAC Regional KYC Ops Case Management team collaborates with KYC production teams to ensure timely KYC review and remediation in compliance with regulatory requirements. The team maintains governance and tight tracking to meet monthly KPIs through close collaboration with regional branches (production teams).

What we will offer you

A healthy, engaged and well-supported workforce helps you do your best work and enjoy life inside and outside the workplace. We are committed to an environment focused on your development and wellbeing.

Your Key Responsibilities

The key tasks of this role include, but are not limited to the following:

• KYC Case Management and Analysis: Perform KYC progression analysis for periodic reports; Blocker clearance – coordinate with production and guide on challenges blocking progress; Investigate and analyze data to translate it into meaningful reports; Prioritize streams of review (HR, LR20%, NRD, RHP, etc.); Offline completion processing.
• Problem Solving & Production Process Improvement: Understand KYC review and remediation challenges and provide appropriate technical resolutions; Analyze KYC information from existing tools to identify process improvements to increase timeliness and productivity; Participate in regional KYC production meetings to resolve blockers and share governance updates.
• MIS Function: Coordinate with regional production teams and Data MI Analysts to gather data quality requirements and support data governance processes; Generate and distribute management reports; Maintain MIS artefacts and ensure data traceability; Propose MIS updates to improve reporting efficiency and consistency; Provide reporting and analytical support to management; Coordinate periodic and ad hoc reports; Suggest Tableau dashboard builds as needed; Provide SQL-based data extraction support.
• Other coverage: Full KYC end-to-end exposure and involvement in file review during transition and backend correction through the Break Resolution Forum.

Your Skills and Experience

• KYC experience with knowledge across multiple jurisdictions preferred.
• Business process improvement and root-cause analysis capabilities.
• Analytical mindset with ability to interpret data and drive strategy.
• Data modelling skills and ability to integrate data from multiple sources.
• Statistical knowledge for forecasting and root-cause analysis.
• Interpersonal and writing skills to engage stakeholders and produce complex reports.
• Experience with data tools (preferred): Data Visualization (Tableau/Power BI); SQL; Alteryx/Looker; Python; Excel/Access/VBA; Power Platform.

Educations and Other Qualifications

• Bachelor's degree in Business Administration, Finance, or related field.
• Experience in banking with strong KYC knowledge.
• Analytical and problem-solving skills with strong written and verbal communication for demanding stakeholders.
• 5+ years of KYC experience with exposure to MI and Data Analytics or related field.
• Strong analytical and communication skills; ability to work independently and in a team; proficiency in Microsoft Office Suite, SQL, and Power BI.

How we’ll support you

Coaching and support from team experts; a culture of continuous learning to aid progression; training and development to help you excel in your career.

About us and our teams

Deutsche Bank is a leading German bank with strong European roots and a global network. We promote diversity and inclusion and offer flexible work arrangements and initiatives to support employees. We welcome applicants from diverse backgrounds and foster a respectful, inclusive work environment.