Client Experience Specialist: Trading & Finance

Axi; Malaysia; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global financial services provider in Malaysia is seeking a Client Services Specialist to deliver exceptional customer service and ensure client satisfaction. You will be the primary contact for clients, addressing inquiries and complaints while collaborating with internal teams. The ideal candidate will have experience in customer service, excellent communication skills in English and Japanese, and a proactive mindset. This role offers competitive compensation and extensive learning opportunities.

Benefits

Competitive compensation

Extensive learning opportunities

21 annual leave days

Health Insurance

Qualifications

• Proven experience in a customer service role, preferably in financial services.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Serve as primary point of contact for clients, providing excellent support.
• Manage inquiries and complaints effectively and professionally.
• Ensure adherence to quality standards and regulatory requirements.

Skills

Customer service experience

Communication skills (English, Japanese)

Problem-solving abilities

Attention to detail

CRM proficiency (Zendesk, Salesforce)

Job description

A global financial services provider in Malaysia is seeking a Client Services Specialist to deliver exceptional customer service and ensure client satisfaction. You will be the primary contact for clients, addressing inquiries and complaints while collaborating with internal teams. The ideal candidate will have experience in customer service, excellent communication skills in English and Japanese, and a proactive mindset. This role offers competitive compensation and extensive learning opportunities.