Client Advisor

ManpowerGroup; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global luxury fashion retailer seeks a Client Advisor to enhance customer experiences through empathy and personalized service. The ideal candidate has at least 1 year of luxury fashion retail experience, excels in storytelling and communication, and has a passion for style. This role is pivotal in building lasting relationships with high-end clients, ensuring they feel valued and understood throughout their shopping journey. If you are driven by style and client satisfaction, this position is for you.

Qualifications

• Minimum of 1 year of working experience in fashion retail, focused on luxury.
• Strong communication and engagement skills to build trust with clients.
• A passion for style with the ability to adjust to client needs.

Responsibilities

• Act as a trusted advisor to luxury clients.
• Communicate with empathy and ensure client satisfaction.
• Understand and deliver personalized service based on client expectations.
• Engage clients in meaningful conversations about products.
• Create innovative experiences for clients.

Skills

Communication skills

Storytelling

Client-centered mindset

Empathy

Professionalism

Job description

Employer Background

Our client is a global luxury fashion retailer dedicated to delivering exceptional customer experiences and timeless style. The employer emphasizes authenticity, innovation, and customer‑centricity, offering professionals the opportunity to build meaningful relationships with clients while representing high‑end fashion in a dynamic and rewarding environment.

Job Responsibilities

As a Client Advisor, you will play a key role in creating memorable experiences for luxury clients. Key responsibilities include:

• Acting as a trusted advisor with a caring and authentic approach to client interactions.
• Communicating powerfully and empathetically, ensuring the client is at the center of every decision.
• Demonstrating courage and innovation by bringing fresh ideas and continuously learning.
• Understanding the desires, needs, and expectations of luxury clients to deliver personalized service.
• Mastering storytelling and engaging clients with meaningful conversations about products and their heritage.
• Thinking creatively to generate new ways of creating tangible value and magical experiences for clients.

Job Requirements

Ideal candidates should demonstrate the following qualifications and skills:

• Minimum of 1 year of working experience in fashion retail, with direct experience in luxury fashion required.
• Background in fast fashion retail is acceptable, but luxury fashion experience is essential.
• Strong communication skills with the ability to engage clients through storytelling.
• Passion for style and a client‑centered mindset.
• Ability to build trust and long‑term relationships with clients through empathy and professionalism.