Client Advisor

Richemont; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury retail company in Kuala Lumpur seeks a professional to ensure exceptional client experiences and develop client portfolios. The ideal candidate has 3-7 years of luxury retail experience and strong selling skills. Responsibilities include managing sales, cultivating client relationships, and participating in daily operations. A proactive approach and passion for the brand are essential.

Qualifications

• At least 3 to 7 years of experience in luxury retail.
• Good product knowledge in luxury retail landscape.

Responsibilities

• Ensure exceptional client experience during sales.
• Cultivate strong client relationships.
• Participate in daily boutique operations.

Skills

Commercial acumen

Selling skills

Interpersonal skills

Client focused

Team spirit

Job description

JOB MISSION

As an Ambassador of the Maison, this role ensures a unique client experience before, during and after a sale and proactively develops their client portfolio. You will also participate in the daily boutique operations.

KEY RESPONSIBILITIES

Sales Achievements

• Ensures a unique and exceptional client experience during a sale
• Masters perfectly the steps of a sale (welcome, discover and understand, convince, close and develop)
• Adapts according to client(s) needs and motivations
• Strives to always improve and surprise the client(s)
• Deals with ease during negotiations and objections
• Transmits the passion and values of the Maison
• Acts as the privileged contact for the client(s) in case of After Sales
• Meets individual and boutique targets, both quantitative and qualitative
• When applicable, deals with Care Service by managing repair orders

Client Relationship & Portfolio Development

• Cultivates strong client relationships and develops client loyalty
• Efficiently develops the client portfolio (Sales & Care Service when applicable)
• Executes targeted CRM actions
• Participates to client events and acts as an Ambassador of the Maison

Daily Boutique Operations

• Respects all brand and boutique policies and procedures
• Participates to inventories
• Participates to the set up and breakdowns at opening and closing of the boutique
• Participates to the implementation of Visual Merchandising guidelines
• Assists with special projects when requested

QUALIFICATIONS

• Possess commercial acumen with good selling skills
• Service and client focused
• Strong interpersonal skills, curiosity and team spirit
• Preferably with relevant luxury retail background of at least 3 to 7 years of experience in a similar retail environment
• Good product knowledge in luxury retail landscape