Claims Examiner - Property and Casualty

Cayman First Insurance; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurer is seeking a Claims Examiner to manage claims information and provide exceptional customer service. The ideal candidate should have experience in the insurance industry, strong analytical skills, and the ability to build positive relationships. This role offers a competitive compensation package, including health insurance and other benefits, in a supportive work environment.

Benefits

Discretionary bonus

Subsidized health insurance for employees and dependents

Work-life balance

Qualifications

• Minimum three years' experience in the insurance industry.
• Strong analytical skills and attention to detail.
• Effective communicator with positive interpersonal abilities.

Responsibilities

• Collect and verify claim information and maintain accurate records.
• Handle inquiries and provide excellent customer service.
• Liase with external agencies and ensure efficient operation.

Skills

Customer service

Analytical skills

Communication skills

Time management

Education

High School Diploma or relevant Associates Degree

Job description

ABOUT US

‘First’ is more than our name, it’s our nature. Cayman First is an industry-leading Property & Casualty and Health insurer, delivering best-in-class products and services to respond to the changing needs of individuals, households and businesses. Through our carefully selected network of agents and brokers, we provide protection for our customers today and prepare them for a brighter tomorrow. Cayman First maintains an A- (Excellent) financial strength rating from global credit rating agency AM Best.

PURPOSE OF JOB

As a Claims Examiner for our Property and Casualty division, you will be responsible for collecting and verifying claim information, maintaining accurate records, and updating claims files in the Claims Management Software. You will assist with various claim types, handle client inquiries, and ensure high levels of customer service. Additional responsibilities include reviewing claims with claimants, authorizing repairs, liaising with external agencies, and supporting the efficient operation of the First Response Unit.

This is a great opportunity for someone with a passion for customer service, who would like to work in the insurance industry. Here at Cayman First Insurance, we offer a supportive environment that encourages collaboration fosters professional growth.

JOB RESPONSIBILITIES

• Collect and record accurate information and documents from walk-in, electronic, or virtual clients, forwarding them to the Claims Manager for review and assignment.
• Maintain the New Claims Register and ensure motor claims are properly registered.
• Contact agencies to verify coverage details and submit findings to the relevant Adjuster or Claims Manager.
• Review and update claims files in the Claims Management Software, ensuring they remain accurate and up to date.
• Assist with various claim types, including subrogation, marine claims, non-motor claims, and inspections of damaged vehicles, as instructed.
• Handle telephone calls, emails, and correspondence regarding general inquiries, customer complaints, or communications with other insurance companies, ensuring a high level of customer service.
• Review claims with claimants, discuss settlements, and authorize vehicle repairs as directed.
• Liaise with police authorities and maintain an effective follow-up and diary management system for claims.
• Vet customer complaints and work with the Claims Manager to ensure timely resolution.
• Render assistance to ensure the efficient operation of the First Response Unit and complete other duties as assigned.
• Complete additional duties as assigned by management.

• High School Diploma or relevant Associates Degree.
• Possess a minimum of three years’ experience in the insurance industry.
• Analyze and adjudicate claims in accordance with contract provisions and standard business practices.
• Manage time and workload effectively to meet productivity targets and deadlines with minimal supervision.
• Apply strong analytical skills and attention to detail when reviewing claim information and documentation.
• Actively pursue an Insurance Certificate such as CII or equivalent professional qualification.
• Communicate effectively through clear written, verbal, and listening skills.
• Build and maintain positive working relationships through strong interpersonal abilities.
• Deliver excellent customer service by addressing inquiries and resolving issues professionally.

Cayman First offers a competitive compensation package with eligibility for a discretionary bonus, subsidized health insurance for employees and dependents, preferred home and motor insurance, a great company culture and work life balance. Compensation will be commensurate with experience and qualifications.