Claims & Customer Care Specialist

BD Agriculture (Malaysia) Sdn Bhd; Klang City; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading agriculture company located in Klang City is seeking a Customer Service Representative. This role involves acting as the first point of contact for customer requests and claims, supporting urgent cases, and coordinating with internal teams. The ideal candidate holds a Bachelor’s Degree, has experience in customer service or claim handling, and possesses strong communication abilities. Knowledge of CRM systems and proficiency in Mandarin is a plus.

Qualifications

• Experience in Customer Service, Call Centre, or Claim Handling preferred.
• Proficiency in Mandarin is an advantage.

Responsibilities

• Act as the first point of contact for customer requests and claims.
• Coordinate with internal teams to resolve issues efficiently.
• Maintain accurate claim and customer records.

Skills

Strong communication skills in English and Bahasa Malaysia

Multitasking abilities

Problem-solving abilities

Organizational abilities

Education

Bachelor’s Degree in any field

Tools

CRM systems

EII systems

JIRA systems

Job description

A leading agriculture company located in Klang City is seeking a Customer Service Representative. This role involves acting as the first point of contact for customer requests and claims, supporting urgent cases, and coordinating with internal teams. The ideal candidate holds a Bachelor’s Degree, has experience in customer service or claim handling, and possesses strong communication abilities. Knowledge of CRM systems and proficiency in Mandarin is a plus.