Claims Assessor (Motor)

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading insurance company is seeking a Claims Handler in Kuala Lumpur, Malaysia. The role involves investigating and settling insurance claims, requiring strong analytical thinking and customer service skills. Ideal candidates should possess a relevant degree and experience with claims systems. Join our team to contribute to efficient claims processes and ensure customer satisfaction.

Qualifications

• Strong verbal and written communication skills are crucial.
• Attention to detail is necessary.
• Analytical thinking is key for assessing claims.

Responsibilities

• Investigate, negotiate, regulate, and settle insurance claims.
• Document claims file accurately by updating claims data.
• Determine liability through fact gathering and analysis.

Skills

Strong verbal and written communication skills

Attention to detail

Analytical thinking

Customer service orientation

Empathy

Education

Relevant college or university degree (e.g., law, insurance, finance)

Tools

Claims systems

Data entry tools

Job description

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With moderate direction, handles single and multi-party personal or commercial line claims of moderate exposure and complexity within specific authority limits, to ensure that claims are handled in the most efficient, effective way while delivering a customer-centric claims service.

Job Accountabilities - Key Accountabilities

• Investigates, negotiates, regulates, and settles insurance claims through desktop investigation, ensuring efficient and customer-centric service delivery
• Document claims file by accurately capturing and updating claims data/information.
• Determine liability by gathering and analyzing relevant facts.
• Analyse and determine policy coverage.
• Work to have a timely resolution to claims by developing case strategy, developing a case evaluation; escalating issues as appropriate.
• Establish timely reserves and perform ongoing review throughout the claims cycle within authority limits.
• Assess damages
• Negotiate settlement of claim by establishing an appropriate negotiation strategy.
• Meet quality standards by following best practices.
• Ensure customer service by proactively communicating information, responding to inquiries, following customer protocols aligned to the organization's Claims Vendor Management strategy.
• Ensure legal compliance by following laws and regulations and internal control requirements.
• Refer claim to subrogation and fraud teams.
• Contribute to profitable growth by providing risk insight, information and trends to Business Unit or customer as needed.
• Protect Zurich's reputation by keeping claims information confidential.
• Understand the current with industry trends and establish personal networks and participate in professional societies.
• Manage litigation by assigning counsel within the approved panel where applicable.

Job Qualifications

Required:

• A relevant college or university degree is preferred (e.g., law, insurance, finance)

Preferred:

• Strong verbal and written communication skills.
• High attention to detail and analytical thinking.
• Customer service orientation and empathy.
• Familiarity with claims systems and data entry tools.
• Understanding of insurance policies, underwriting standards, and regulatory frameworks.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step.