Chinese-Speaking Fertility Care Liaison (24/7 Patient Support)

Sunway Healthcare Group; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading healthcare organization in Selangor, Malaysia is seeking a compassionate individual to assist fertility patients with their treatments. The role includes promoting services, translating communications for Chinese-speaking patients, and ensuring patients' welfare throughout their visits. Candidates should possess a degree in Healthcare, with at least one year of customer service experience in a hospital setting. The ideal candidate will be empathetic, an effective communicator, and knowledgeable in basic medical terms and social media.

Qualifications

• Minimum 1 year hospital working experience as customer service.
• Good listening skills and emotional stability.
• Familiarity with basic medical terms and office software.

Responsibilities

• Assist and coach Fertility patients with their treatment.
• Promote fertility services by handling calls and emails.
• Responsible for patient welfare and facilitate visits.

Skills

Effective verbal communication

Written communication

Empathy

Basic knowledge of social media

Education

Degree in Healthcare

Job description

A leading healthcare organization in Selangor, Malaysia is seeking a compassionate individual to assist fertility patients with their treatments. The role includes promoting services, translating communications for Chinese-speaking patients, and ensuring patients' welfare throughout their visits. Candidates should possess a degree in Healthcare, with at least one year of customer service experience in a hospital setting. The ideal candidate will be empathetic, an effective communicator, and knowledgeable in basic medical terms and social media.