Chinese/ Japanese Speaking Analyst - Global Call Centre

Hitachi Vantara Corporation; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading data infrastructure company in Kuala Lumpur is seeking a customer support professional to receive and manage requests from customers and partners. This role focuses on adhering to standard operating procedures to deliver high-quality support, creating lasting impressions that foster customer loyalty. If you thrive in a diverse global team and are eager to make an impact with data, this may be the position for you.

Qualifications

• Experience with customer support processes.
• Ability to manage requests efficiently and effectively.
• Strong communication skills to enhance customer loyalty.

Responsibilities

• Receive and process requests from customers and partners.
• Follow standard operating procedures to ensure quality support.
• Create lasting impressions that drive future revenue.

Job description

Overview

Location: Kuala Lumpur

Function: HV GCSS

Requisition ID: 1033684

Our Company

We're Hitachi Vantara, the data foundation trusted by the world's innovators. Our resilient, high-performance data infrastructure means that customers - from banks to theme parks - can focus on achieving the incredible with data.

If you've seen the Las Vegas Sphere, you've seen just one example of how we empower businesses to automate, optimize, innovate - and wow their customers. Right now, we're laying the foundation for our next wave of growth. We're looking for people who love being part of a diverse, global team - and who get excited about making a real-world impact with data.

The team

Job Purpose: The GCC Professional is responsible for receiving and processing requests from customers, partners, engineers, and internal teams, in accordance with standard operating procedures (SOPs) using the knowledge base.

This is a critical role that will set lasting first impressions with our customers and our Partners, demonstrating the quality of support they expect from Hitachi Vantara at every interaction. These lasting impressions create loyalty and help drive future revenue.