Central Hub Team Leader

DHL eCommerce; Puchong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading logistics company in Malaysia is seeking a Central Hub Team Leader to oversee inbound operations at the Depot. This role involves managing delivery efficiency, training staff, and ensuring operational adherence. Ideal candidates possess 2-3 years of operations experience in logistics and have strong leadership skills. The position offers the chance to make a significant impact on the team's performance and customer satisfaction.

Qualifications

• 2-3 years operations experience in warehousing or logistics industry is essential.
• Proven ability to manage and motivate a team in a fast-paced environment.
• Strong understanding of courier and express shipment processes.

Responsibilities

• Ensure timely and profitable delivery of shipments through inbound operations management.
• Conduct daily briefings, optimize production efficiency, and train staff.
• Develop staff and maintain adherence to operational workflows and SOPs.

Skills

Operations management

Courier management

Team leadership

Education

Diploma in logistics or supply chain management

Job description

We are currently seeking a Central Hub Team Leader to join DHL eCommerce Malaysia!

The Hub Team Leader will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.

Essential Duties and Responsibilities

Customer Service Management

• Maintain good working relationships
• Co-ordination, discussion and communication
• Assist to keep performance and meet target
• Problem shooting and Improvement

Stakeholder Management

• Manage parcel inbound and outbound process.
• Planning in sortation process and manpower.
• Identifying and resolving problems in timely manners.
• Assigning tasks and role play to staffs and part timer daily.
• Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Hub operations
• Conduct daily staff briefings, including communication regarding any operational changes and etc.
• Optimize efficiency of line production by monitoring productivity and quality
• Ensure all the shipment is safe, timely and dispatch on time to the Depot.
• Handle all exception cases and communicate the same to Depot and Customer Services for resolution
• Ensure safe handling of all shipments at the Hub and report any damaged cases to the CS.
• Special Request handling as appropriated
• Keep and organize working documents in tidiness and easy to use
• Ensure safe and secure workplace and environment.
• Developing, educating and training staff.

Team Management

• Provide direction, guidance and support to employees to help them discharge their duties effectively
• Motivate, train, coach and support new and existing employees to deliver high service level to customers

Desired Skills / Qualifications

• 2 – 3 years operations experience, preferably within warehousing or logistics industry
• Good knowledge of courier / express shipment management
• People management experience as a team leader or supervisor

Minimum Educational Qualification

• Diploma in logistics, supply chain management or a related field.