CDM Group Manager APAC

Emerson Process Management Manufacturing (M) Sdn Bhd; Bayan Lepas; Hybrid; MYR 80,000 - 100,000; Full time

Job summary

A leading manufacturing company in Penang is seeking a customer master data management professional. This role involves leading a team to ensure accurate and compliant customer data, driving strategic initiatives aligned with company goals. Candidates should have at least 5 years of leadership experience in data management, strong skills in governance, and a collaborative mindset. The company offers a competitive benefits package and encourages a hybrid work model for better work-life balance.

Benefits

Comprehensive medical and insurance coverage

Development opportunities

Inclusion in a diverse workplace

Qualifications

• Minimum 5 years in customer master data management, focusing on leadership.
• Proven experience in data governance and quality management.
• Strong skills in communication and people management.

Responsibilities

• Develop and implement data management strategies aligned with company goals.
• Lead a team to drive operational efficiencies and enhance customer experience.
• Collaborate with IT and cross-functional teams to ensure data accuracy.

Skills

Data governance

Data quality management

Team leadership

Data management principles

Cross-functional collaboration

Education

BS in Economics, Statistics, Operations Research, Computer Science, or Business Administration

Master’s degree

Tools

Customer master data management systems

Data integration tools

Job description

Emerson Process Management Manufacturing (M) Sdn Bhd 4.0 34 reviews · View all jobs

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Responsibilities

• Develop and implement a well-rounded customer master data management strategy that aligns with the company's goals and objectives.
• Establish and enforce data governance policies, standards, and procedures to ensure data integrity, accuracy, and compliance with regulatory requirements.
• Lead the design, implementation, and maintenance of customer master data management systems, tools, and technologies.
• Collaborate with IT teams to ensure seamless integration of customer master data across various systems and platforms.
• Define and monitor data quality metrics, proactively identify data issues, and implement corrective actions.
• Drive data cleansing, enrichment, and standardization initiatives to enhance data quality and consistency.
• Establish and maintain data stewardship processes, roles, and responsibilities.
• Provide leadership and mentorship to a team of data management professionals, fostering a culture of continuous learning and development.
• Collaborate with business stakeholders to understand data requirements, resolve data-related issues, and support data-driven initiatives.
• Stay current with industry trends, best practices, and emerging technologies in customer master data management.
• Participate in and drive global efforts relating to process calibration, policy adherence, task prioritization, on-time delivery, problem solving and knowledge sharing.
• Initiative to excel in a dynamic and fast paced environment and not afraid of doing “hands on” work occasionally.

Who You Are

• Responsible for leading the customer master data management function within our organization. You will oversee a team of data management professionals and collaborate closely with cross-functional teams, including IT, Sales, Marketing, Customer Service, and Finance, to ensure accurate and consistent customer data across our organization. Your expertise in data governance, data quality, and data integration will be instrumental in driving operational efficiency, enhancing customer experience, and enabling data-driven decision-making.

For This Role, You Will Need

• BS in Economics, Statistics, Operations Research, Computer Science, Business Administration, or a related field. Master’s degree is a plus.
• Proven experience (minimum 5 years) in customer master data management, preferably in a leadership role.
• Strong understanding of data management principles, data governance, and data quality management.
• Experience implementing and managing customer master data management systems, tools, and technologies.
• Excellent leadership and people management skills, with a track record of building and developing high-performing teams.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and senior stakeholders.
• Results-oriented mindset with the ability to drive change, manage multiple priorities, and meet deadlines.
• Keen eye for detail and precision.
• Knowledge of industry standards and regulations related to customer data management.

Preferred Qualifications that Set You Apart

• Familiarity with data integration and data migration techniques.

Our Offer To You

By joining Emerson, you will be given the opportunity to make a difference through the work you do.

Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees.

We are committed to creating a global workplace that supports diversity, equity and embraces inclusion.

We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company.

We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office.

Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities.

Through our benefits, development opportunities.

Our Commitment to Diversity, Equity & Inclusion

At Emerson, we are committed to fostering a culture where every employee is valued and respected for their unique experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that inspires innovation and brings the best solutions to our customers.

This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity, Equity & Inclusion at Emerson.

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