CCTV Assistant

eco-shop Malaysia; Jementah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail security firm in Johor, Malaysia, is looking for a Security Officer to monitor surveillance and respond to emergencies. The role involves conducting inspections, ensuring compliance, and providing training. Candidates should be fluent in English and Bahasa Malaysia, possess strong observational and communication skills, and have the ability to work flexible hours. This position is suitable for fresh graduates and requires own transport.

Qualifications

• Ability to work weekends, holidays, and outstation shifts.
• Must possess own transport.
• Experience in security, law enforcement, retail, or a related field is advantageous.

Responsibilities

• Monitor surveillance camera footage and alarm systems.
• Respond to alarms and emergencies promptly.
• Conduct on-site outlet inspections to ensure compliance.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Strong observational skills

Strong communication skills

Analytical skills

Job description

Responsibilities

• Monitor surveillance: continuously observe security camera footage and alarm systems, promptly investigate and respond to any unusual or unauthorized activities.
• Alarm system: ensure all outlets are armed after operation hour, respond to staff outlets in the event of alarm triggering or inquiries.
• Use the CCTV system integrated with the alarm system to detect and deter crime and provide high‑quality evidence for enforcement agencies.
• Emergency response: respond to alarms, emergencies, and incidents promptly and appropriately, taking necessary actions to resolve or mitigate the situation.
• Conduct on‑site outlet inspections, ensuring compliance with security, surveillance, health and safety standards, and SOPs.
• Conduct site visits to assess security equipment functionality and procedures.
• Report writing: maintain detailed and accurate incident reports, documenting all security‑related activities.
• Ensure all incidents are reported and responded correctly, and that incident reports are completed where required.
• Address monitoring or server issues within the CCTV department in a timely manner.
• Provide training to new hires and develop a customized training for each employee based on their job responsibilities.
• Support the continual development of working practices and maintain excellent knowledge of all sites.
• Prepare reports and regularly update the Head of Department.
• Complete any ad‑hoc tasks assigned by management from time to time.

Qualifications & Requirements

• Fluent in reading and writing English and Bahasa Malaysia; knowledge of Mandarin is an added advantage.
• Experience in security, law enforcement, retail, or a related field is advantageous.
• Fresh graduates are welcome to apply.
• Ability to work weekends, holidays, and outstation shifts.
• Must possess own transport.
• Strong observational and communication skills.
• Experience with technical systems and excellent verbal communication skills.
• Maintain and practice a high degree of confidentiality at all times.
• IT skills and the ability to understand and use varied CCTV systems and platforms is an added advantage.
• Good analytical, problem‑solving skills, and the ability to organize multiple priorities and meet deadlines.