Hardware Platform Application Engineer

Intel; Penang; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

A leading technology company is seeking a Platform Application Engineer based in Penang, Malaysia. You will provide technical support for various Intel products and collaborate with sales and engineering teams to address customer needs. The ideal candidate holds a BS or MS in relevant fields, possesses strong problem-solving skills, and is knowledgeable in Intel Architecture. This role offers the flexibility of a hybrid work model to balance on-site and remote work.

Qualifications

• Experience in hardware troubleshooting and related technical issues.
• Understanding of PCIe, USB spec, and memory architecture.
• Willingness to learn and adapt to new challenges.

Responsibilities

• Provide technical support for Intel products.
• Investigate hardware issues and provide solutions.
• Assist in product development and marketing content.

Skills

Technical support

Problem-solving

Communication skills

Knowledge of Intel Architecture

Programming (C++, C#)

Education

BS or MS in Electronic and Electrical Engineering or Computer Engineering

Tools

Schematic tools

Oscilloscope

Job description

Overview

Job Details: As the CCG ECG ECE PSES Hardware PAE (Platform Application Engineer), you will assist in providing technical support for one or many product families. Your duties include but are not limited to the responsibilities listed below.

Responsibilities

• Provides technical support to customers for solutions that incorporate one or more Intel products and technologies, drives solution design ensuring customer time to market readiness, transforms opportunities to design and production wins, and enables ecosystem and industry partners for platform solution readiness.
• Investigates and troubleshoots hardware related issues reported by customers, providing timely and effective solutions.
• Assists in providing technical support for one or more Intel products, participates in new product development, and represents customer and/or market needs to engineering teams.
• Works with the sales team to help resolve customer technical questions and participates in customer visits and presentations.
• Conducts competitive product analysis and market research and formulates and reviews strategic long-range plans, goals, and objectives for specific product areas.
• Owns, develops and maintains technical content/collaterals and oversees development and production of marketing/technical material such as product demonstration videos, tutorials, technical blogs, white papers, presentations, product specifications, hardware design guides, application notes and other supporting technical collaterals.
• Presents product training material as required. Grows customer product adoption by educating them on latest advances in technologies made by Intel.
• Collaborates with backend team to expedite the resolution of customer issues, ensuring seamless and efficient support process.
• Experience in board rework, testing/debug, oscilloscope measurements, and related activities.

Qualifications

• BS or MS degree in Electronic and Electrical Engineering, Computer Engineering or equivalent.
• Strong knowledge in Intel Architecture and chipsets, Hardware IO (Input/Output), PCIe, USB spec, HSIO, memory architecture and related knowledge.
• Schematic tool review and related experience.
• Strong communication skills in both written and verbal.
• Strong problem-solving skills.
• Willing to learn and maintain a persistent attitude.
• Programming skill set in C++, C# and similar languages is an added advantage.

Job Details

• Job Type: Experienced Hire
• Shift: Shift 1 (Malaysia)
• Primary Location: Malaysia, Penang
• Additional Locations: Malaysia, Kulim
• Business group: The Client Computing Group (CCG) is responsible for driving business strategy and product development for Intel's PC products and platforms, spanning form factors such as notebooks, desktops, 2 in 1s, all in ones. Working with our partners across the industry, we intend to deliver purposeful computing experiences that unlock people's potential - allowing each person use our products to focus, create and connect in ways that matter most to them.

Posting Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.

Position of Trust: N/A

Work Model for this Role

This role will be eligible for our hybrid work model which allows employees to split their time between working on-site at their assigned Intel site and off-site. Job posting details (such as work model, location or time type) are subject to change.

ADDITIONAL INFORMATION: Intel is committed to Responsible Business Alliance (RBA) compliance and ethical hiring practices. We do not charge any fees during our hiring process. Candidates should never be required to pay recruitment fees, medical examination fees, or any other charges as a condition of employment. If you are asked to pay any fees during our hiring process, please report this immediately to your recruiter.