Case Manager (George Town)

Integra Healthcare Technology Sdn Bhd; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare service provider in Malaysia is seeking a professional to promote rehab facilities and assist patients in overcoming barriers to treatment. The ideal candidate will have a Diploma or Degree in Nursing, Medical Assistant, or Social Work, along with at least three years of customer service experience. The role involves scheduling appointments and transportation for patients and requires willingness to travel. Join us to make a meaningful impact on our patients' lives.

Qualifications

• Minimum three years' customer service experience, preferably in human services.
• Professional or personal experience supporting individuals with disabilities preferred.
• Must be willing to travel and possess own transport.

Responsibilities

• Promotes IHT Rehab facilities and services to patients and families.
• Tracks and collates number of patients contacted and home visits.
• Identifies barriers preventing patients from seeking treatment.
• Schedules transportation for patients' appointments.
• Considers patients’ needs and preferences when scheduling.

Skills

Customer service

Support for individuals with disabilities

Travel willingness

Education

Diploma/Degree in Nursing, Medical Assistant, Social Work or equivalent

Job description

Responsibilities

• Promotes IHT Rehab facilities and service provisions to the patients and family members.
• Assist in tracking and collating number of patients contacted, home visits and other data as required for reporting to management.
• Works with patients to identify and eliminate barriers from seeking treatment (i.e. issues of food, housing, transportation); to allow greater participation in treatment as needed.
• Sets up transportation for patients to attend appointments.
• Schedules appointments with consideration of patients’ needs and preferences.

Job Requirements

• Diploma/Degree in Nursing, Medical Assistant, Social Work or equivalent.
• Minimum of three (3) years' customer service experience, preferably in human services, possess demonstrated commitment to customer service.
• Professional or personal experience supporting individuals with disabilities, or challenging behaviors highly preferred.
• Must be willing to travel and possess own transport.