Case Management - Nurse / Counselor / Dietician / Teacher / Therapist

Walking In Life; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A local allied health service provider in Kuala Lumpur is seeking a motivated Case Coordinator to facilitate client relations and support an experienced Australian allied health team. This role involves managing client coordination, ensuring service delivery aligns with care plans, and liaising with various stakeholders. The ideal candidate will have a passion for coordination and communication and a keen interest in international healthcare standards. It's an excellent opportunity to contribute to quality improvement and service support in an allied health context.

Qualifications

• Experience in client coordination with a focus on allied health services.
• Understanding of international healthcare standards.
• Ability to manage multidimensional tasks and prioritize effectively.

Responsibilities

• Act as the primary point of contact for clients and families.
• Coordinate service schedules across multiple allied health disciplines.
• Ensure compliance with funding and organizational policies.

Skills

Coordination

Communication

Cross-border collaboration

Job description

Overview

We are seeking a motivated and organised Case Coordinator to join our growing allied health service. This is a unique opportunity to work closely with an experienced Australian allied health team, supporting best-practice service delivery under the Australian Age Care framework, while being based locally.

This role is ideal for someone who enjoys coordination, communication, and cross-border collaboration, and who wants exposure to international healthcare standards without being in a clinical role.

Case Coordinator – Allied Health

Key Roles & Responsibilities

1. Client / Participant Coordination

   • Act as the primary point of contact for clients, families, and carers

   • Conduct intake and onboarding of new clients

   • Coordinate service schedules across allied health disciplines (OT, Physio, Speech, etc.)

   • Ensure services align with individual care plans and goals

2. Care Planning & Implementation

   • Support allied health professionals in implementing therapy plans

   • Monitor progress against goals and flag issues to clinicians

   • Coordinate reviews, reassessments, and follow-ups

   • Ensure services are delivered within approved funding and scope

3. Funding & Compliance

   • Understand and apply funding rules and price guides

   • Track budgets, service utilisation, and funding limits

   • Assist with service agreements, consent forms, and documentation

   • Ensure compliance with organizational policies

4. Stakeholder & Inter-Agency Liaison

   • Liaise with:

     • Allied health clinicians

     • Support coordinators

     • Builders / equipment suppliers

     • Hospitals, GPs, schools, community services

   • Coordinate multidisciplinary case meetings

   • Facilitate referrals and handovers

5. Scheduling & Service Logistics

   • Manage appointments, cancellations, and clinician allocation

   • Coordinate home visits, clinic visits, and telehealth services

   • Ensure timely equipment delivery or home modification works

   • Resolve scheduling conflicts efficiently

6. Documentation & Reporting

   • Maintain accurate client records and case notes

   • Assist clinicians with reports, progress updates, and funding submissions

   • Track outcomes, risks, and incidents

   • Prepare documentation for audits and reviews

7. Risk Management & Safeguarding

   • Identify risks, safeguarding issues, and service gaps

   • Escalate concerns according to clinical governance protocols

   • Support incident reporting and follow-up actions

   • Ensure duty of care obligations are met

8. Quality Improvement & Service Support

   • Collect client feedback and support service improvements

   • Support implementation of policies, procedures, and best practice

   • Contribute to continuous quality improvement activities

9. Administrative & Team Support

   • Support allied health teams with non-clinical administration

   • Assist with billing coordination and service claims

   • Support training coordination and onboarding of staff

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.