Cargo Officer

Malaysia Airlines Berhad; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading airline company is seeking a Cargo Officer to manage smooth airport cargo operations. Responsibilities include handling queries from customers, monitoring GHA performance, and preparing operational reports. Candidates should have at least a high school education, 1-2 years in aviation or customer service, and strong English and Chinese communication skills. A driving license is preferred, and the role requires shift work, including long hours, weekends, and holidays.

Qualifications

• 1-2 years of experience in related aviation or customer service is preferred.
• Driving license is preferred.
• Ability to work long hours, weekend and holidays as required.

Responsibilities

• Handle daily incoming messages and enquiries from customers and GHA.
• Monitor GHA for cargo build-up and ULD stock.
• Prepare daily uplift operation and sales report.
• Coordinate with GHA for flight schedule changes.
• Manage inbound shipment irregularities and assist to deliver shipments.
• Release AWB numbers and monitor AWB stock.
• Book acceptance from appointed cargo agents.
• Prepare variance report for billing.

Skills

Good interpersonal skills

Good in spoken and written English

Good in spoken and written Chinese

Proficient in MS Office applications

Education

High school/college/university graduated

Job description

Career Opportunities: Cargo Officer (22708)

The position mainly functions as cargo officer on 365/24 shift roster to ensure smooth airport cargo operations of 5x weekly freighters and daily belly passenger flights.

Key Accountability

• Handle all daily incoming messages/enquiries/irregular cases from various GHA/HQ/customers and other station. Provides services to import/export forwarders together with GHA.
• Give instruction and monitoring GHA for the cargo build up. Monitor ULD stock to ensure daily operation.
• Gather and review all post flight documents for record keeping & prepare daily uplift operation & sales report correctly. To assist Head of Cargo sales to get sales target achieved.
• Coordinate with GHA for flight schedule changes or special handling required by GHA.
• Handle with inbound shipments irregularity and assist to deliver shipment to CNEE asap. Handle with telex if any questions from HQ or other station.
• Tracing with system about shipments status being with connecting flight. To release AWB number to appointed agents, and monitor AWB numbers stock.
• Booking acceptance from appointed cargo agents. To have 1st sector and allocated space confirmed subject to availability.
• To prepare the variance report and submit to HQ for billing correct. Monitor GHA's performance and hold monthly meetings with GHA. Administration in office.

Qualification & Working Experience

• High school/college/university graduated;
• Driving license is preferred
• 1-2 years’ experience in related aviation or customer service is preferred

Area of Experience

• Good in spoken and written English and Chinese.
• Good in MS office applications.

Personality Traits

• Good interpersonal skills.
• Shift duty is required, willing to work long hours, weekend & holidays.