Care Manager

LA Lim Family Sdn Bhd; Ipoh; On-site; MYR 60,000 - 80,000; Full time

Job summary

A healthcare services provider in Ipoh, Malaysia is seeking a Care Manager to oversee and coordinate care for high-risk patients with chronic illnesses. The role involves developing individualized care plans, advocating for patient wellness, and collaborating with health-care providers and families. The ideal candidate should have a relevant degree, experience in patient care management, and strong communication skills. This position is vital for ensuring effective education and timely healthcare delivery while maintaining accurate patient documentation.

Qualifications

• Experience in patient care management, preferably in a healthcare setting.
• Ability to coordinate care for high-risk patients and chronic illnesses.
• Strong presentation and advocacy skills for patient welfare.

Responsibilities

• Coordinate care for high-risk chronic illness patients.
• Perform holistic patient assessments and develop care plans.
• Maintain accurate patient records and care documentation.

Skills

Patient education

Care coordination

Advocacy

Communication

Assessment

Relationship building

Health care delivery

Education

Degree in Nursing, Social Work or related field

Job description

We are currently recruiting for our sister company - Silver Genz Sdn Bhd. The Care Manager is responsible for coordinating and overseeing care for high‑risk and chronic illness patients to achieve optimal health outcomes and cost‑effective care. This role focuses on patient education, self‑management support, advocacy, and timely healthcare delivery. The Care Manager will collaborate with patients, families, health‑care providers, and external partners to ensure a holistic and patient‑centered approach to care while maintaining accurate records and developing strong provider relationships.

Key Responsibilities

Patient Care Coordination

• Manage care for high‑risk, chronic illness patients, promoting effective education, self‑management, and timely healthcare delivery.
• Advocate for patients’ wellness and autonomy through communication, education, and facilitation of services.
• Serve as a primary contact point and facilitator for patients, their families, and care teams.

Patient Assessment

• Perform initial and periodic holistic assessments, including physical and psychological evaluations.
• Conduct head‑to‑toe assessments, review current and past medical history, and collect systematic health status data.
• Identify patient/family needs, resources, and care goals.

Care Planning

• Develop and maintain individualized care management plans, mutually agreed upon with patients, families, and health‑care teams.
• Prioritize patients based on care intensity, needs, and required follow‑ups.
• Plan actionable self‑management goals and determine required services.

Implementation & Follow‑up

• Implement care plans addressing patients’ assessed needs.
• Conduct regular follow‑ups to evaluate progress, ensure continuity of care, and achieve improved health outcomes.
• Link patients with necessary programs, services, and entitlements.
• Facilitate communication among patients, families, and providers to ensure all parties remain informed.
• Organize and lead care conferences to review team responsibilities, patient progress, and address challenges.
• Build and maintain strong relationships with health‑care providers and community partners.

Provider & Partner Engagement

• Lead onboarding processes for new health‑care providers and partners.
• Collaborate with external providers to enhance care offerings and improve patient outcomes.
• Support integration of new services and programs to improve care delivery.

Quality Improvement

• Regularly evaluate care plans to ensure effectiveness.
• Maintain accurate and systematic patient records and care documentation.
• Develop and expand a network of quality service providers.