Card Operations Assistant Manager

Boost Bank; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A financial institution in Kuala Lumpur is seeking a Card Operations Assistant Manager to oversee financial and operational aspects of debit cards. Responsibilities include managing reconciliation, settlements, reporting, and customer support while ensuring compliance with regulations. Candidates should possess knowledge of card schemes and reconciliation processes. Proficiency in systems like Card Management and Excel will be advantageous. This role is pivotal in enhancing customer experiences and streamlining operational efficiency.

Qualifications

• Proficiency in Excel, financial system and reconciliations tools will be an added advantage.
• Experience with Card Management System.
• Basic knowledge of AML and Fraud Monitoring procedure.

Responsibilities

• Manage financial and operational aspects of debit cards.
• Ensure compliance with regulatory requirements.
• Perform daily payment to Card Scheme.
• Support customer experience team on card escalation and investigation.

Skills

Knowledge of card reconciliation

Understanding card scheme (PayNet / Mastercard / Visa) and settlement cut off timing

Experience with Card Management System

Basic knowledge of AML and Fraud Monitoring procedure

Familiarity with Dispute & Chargeback Management

Proficiency in Excel

Understanding Risk & Compliance

Job description

Card Operations Assistant Manager will be managing the financial and operational aspects of debit cards. This will include but not limited to, Reconciliation, Settlement processing, Financial reporting, Dispute and Refunds, L2 Debit Card Support and investigation, Fraud Escalation and Payments while ensuring compliance to regulatory requirements. The role requires coordination with Finance, Treasury, Payment Network providers, Customer Experience, AML, Fraud and Product to ensure accurate and timely processing of tasks.

Scope & Authority

Current:

• Card Scheme Settlement
• Reconciliation of Debit Card transactions, including finance system posting
• Regulatory Reporting
• Dispute Chargeback Handling
• L2 Debit Card Support & Investigation
• Fraud Escalation
• Payment, invoice validation
• Weekly / Monthly reporting to stakeholders

New/Future:

• Automation of existing process to improve reconciliation
• Compliance to regulatory requirements
• Process improvement – review and revise existing process to improve customer journey.

Key Result Areas

• Card Scheme Settlement - Perform daily payment to Card Scheme.
• Card Reconciliation - Perform reconciliation of card transactions and posting to finance system.
• Regulatory reporting – perform monthly submission of regulatory reporting.
• Dispute & Chargeback - perform chargebacks, refunds and disputes based on TAT set.
• Customer Experience Support – support customer experience team on card escalation and investigation.
• Fraud escalations – Validate and perform Fraud escalations.
• Invoicing and Payment - perform validations on invoices received prior to making payment
• Reporting - Perform weekly / monthly reporting to stakeholders.
• Compliance adherence – Ensure zero audit findings related to card operations

Job Requirements:

• Knowledge of card reconciliation
• Understanding card scheme (PayNet / Mastercard / Visa) and settlement cut off timing.
• Experience with Card Management System
• Basic knowledge of AML and Fraud Monitoring procedure.
• Familiarity with Dispute & Chargeback Management
• Proficiency in Excel, financial system and reconciliations tools will be an added advantage
• Understand Risk & Compliance, and regulatory standards in Card Operations.