Captain/Supervisor - F&B Resort

A'Famosa Group; Alor Gajah; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality group located in Malacca is seeking a skilled supervisor for dining services. In this role, you will supervise dining room personnel, manage staff schedules, and ensure high-level customer satisfaction. Responsibilities include addressing guest complaints, maintaining inventory, training new staff, and implementing health protocols. The ideal candidate will have strong leadership skills and a commitment to service excellence.

Responsibilities

• Supervise and coordinate activities of dining room personnel.
• Ensure consistent high-level service and customer satisfaction.
• Manage staff schedules and handle operational logistics.
• Liaise between the kitchen and service areas to ensure smooth operations.
• Address and resolve guest complaints and concerns promptly.
• Maintain inventory and report needs for supplies and equipment.
• Train new employees and conduct regular staff meetings.
• Implement and monitor health and safety protocols.
• Participate in recruitment, selection, and training of staff.
• Supervise and schedule food and beverage staff.
• Resolve customer complaints and internal conflicts.
• Oversee food service and ensure timely movement of food orders.

Job description

Supervise and coordinate activities of dining room personnel

Ensure consistent high-level service and customer satisfaction

Manage staff schedules and handle operational logistics

Liaise between the kitchen and service areas to ensure smooth operations

Address and resolve guest complaints and concerns promptly

Maintain inventory and report needs for supplies and equipment

Train new employees and conduct regular staff meetings

Implement and monitor health and safety protocols

Participates in the recruitment, selection, and training of staff

Supervise and schedule food and beverage staff

Ensure customer satisfaction

Resolve customer complaints, as well as internal conflict amongst staff

Order and maintain inventory control costs

Oversee food service, and act as an expeditor, when necessary, to ensure the timely movement of completed food orders from kitchen to customer table