Captain

Marshal Group Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A well-established restaurant group in Kuala Lumpur seeks a Restaurant Captain to oversee daily dining operations. The role involves leading a service team to maintain high quality and efficient customer service, ensuring every guest has a satisfying experience. The ideal candidate should have experience in restaurant operations, strong leadership skills, and a commitment to customer satisfaction. This position is essential for bridging management and service staff to create outstanding dining experiences.

Qualifications

• Proven experience in restaurant operations and supervising a team.
• Strong leadership skills to train and motivate staff.
• Ability to maintain high service quality under pressure.

Responsibilities

• Ensure smooth dining operations and service quality.
• Lead, train, and support the service crew.
• Handle customer feedback and special requests.

Skills

Customer service

Leadership

Communication

Problem-solving

Job description

This job is all about leading a restaurant team to create great dining experiences. You might like this job because you enjoy helping staff succeed and love making sure every guest leaves with a smile!

The Restaurant Captain is responsible for overseeing daily dining operations and ensuring a smooth, efficient, and high-quality customer experience. This role acts as the bridge between the service team and management, guiding staff, maintaining service standards, and ensuring every guest leaves satisfied.

Job Requirements

Key Responsibilities:

• Supervise Daily Operations: Ensure all service areas are well-prepared, organized, and running efficiently throughout the day.
• Lead and Support Service Crew: Guide, train, and motivate staff to deliver excellent customer service; assign tasks and monitor performance.
• Ensure Service Quality: Maintain high standards in food presentation, service procedures, and customer interaction.
• Handle Customer Feedback: Address customer concerns or special requests promptly and professionally.
• Coordinate with Kitchen Team: Communicate orders clearly and ensure food is served accurately and on time.

KimKee Noodle began as a humble family-run eatery in Gua Musang in 1986, founded on a simple belief: good food starts with heart. From day one, every bowl of noodles was prepared with dedication, using fresh ingredients and time-honored recipes passed down through generations. Word of our rich flavors and sincere service spread quickly, drawing customers who appreciated the warmth and authenticity behind each...