Cantonese Speaking Fraud Ops Analyst

Citigroup; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading global financial institution is seeking an entry-level Fraud Ops Analyst in Kuala Lumpur, Malaysia. This role involves assisting in minimizing fraud risk and analyzing fraud incidents. Candidates must have relevant experience in fraud claims and be proficient in Microsoft Office. The successful applicant will also need to communicate effectively in Cantonese, Mandarin, and English as part of servicing clients in the Hong Kong market. This position supports career growth and impactful work.

Qualifications

• Relevant experience in a related role.
• Knowledge and previous experience in the Investigation and Fraud claims process.
• Demonstrated ability to maintain impartiality in diverse settings.

Responsibilities

• Perform forecasting analysis and standardized fraud analysis.
• Make decisions based on established guidelines and practices.
• Identify inconsistencies in data or results.

Skills

Fraud analysis

Clear communication

Trend analysis

Customer service

Microsoft Office proficiency

Education

Bachelor’s degree or equivalent

Tools

Microsoft Office

Microsoft Access

Job description

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Relevant experience in a related role
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Strong customer service experience who can cater services to our Hong Kong market so candidate must be able to speak in Cantonese, Mandarin and English.

Education

• Bachelor’s degree/University degree or equivalent experience

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.