Cantonese-Speaking Customer Success Specialist

Ideal Reliance; Sepang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in customer service is seeking a Customer Success Specialist Support who is fluent in Cantonese and English. The role involves order management, handling credit enquiries, and providing documentation support. Candidates should have strong communication skills and experience in customer success with a focus on data management compliance. This position offers a salary of RM 3,000, including a language allowance. The ideal candidate should demonstrate a commitment to customer satisfaction and possess the ability to manage complaints effectively.

Qualifications

• Working proficiency in Cantonese and English.
• Strong Communication and Influencing skills.
• Previous experience in data Analytics & Insights and Digital environment.
• Demonstrated ability and commitment to build Customer Success.
• Knowledge of Customer Centric Design.
• A good understanding of Commercial & Economic Acumen and Value Chain methodology.
• The ability to lead and drive Continuous Values.
• Attention to details when dealing with Data Management and high focus on Compliance.
• Proven experience in Contract Management.
• Proven ability to maintain highly valuable and outcome-based relationships with a diverse customer account base.

Responsibilities

• Place, amend and cancel orders, ensuring customer receive order confirmation.
• Handle credit enquiries and monitor open orders.
• Provide copy documents and handle new business enquiries.
• Take ownership of customer complaints and manage resolution.
• Support troubleshooting for customers regarding account setup.
• Encourage touchless uptake and utilization.

Job description

A leading company in customer service is seeking a Customer Success Specialist Support who is fluent in Cantonese and English. The role involves order management, handling credit enquiries, and providing documentation support. Candidates should have strong communication skills and experience in customer success with a focus on data management compliance. This position offers a salary of RM 3,000, including a language allowance. The ideal candidate should demonstrate a commitment to customer satisfaction and possess the ability to manage complaints effectively.