Cantonese-Speaking Customer Care Lead - Remote & Growth

CaterSpot; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading food delivery service in Kuala Lumpur is seeking a Senior Customer Care Executive fluent in Cantonese to serve as the primary contact for customers. The role demands strong problem-solving and multitasking skills, along with 3–5 years of customer service experience. The successful candidate will coordinate customer interactions across various platforms and handle escalated cases professionally. Benefits include annual leave, medical insurance, and work-from-home options.

Benefits

Annual Leave

EPF / SOCSO / PCB

Allowance Provided

Medical Insurance

Medical and Hospitalisation Leave

Training Provided

Work from Home

Qualifications

• Minimum 3–5 years experience in Customer Service or a similar client-focused role.
• Proven ability to manage escalations professionally.
• Willingness to work in rotating shifts and selected Public Holidays.

Responsibilities

• Be the primary point of contact for customers across chat, email, WhatsApp, and phone.
• Coordinate between restaurants/caterers, customers, and internal stakeholders.
• Handle complex cases like food safety incidents and payment disputes.

Skills

Fluent in English

Fluent in Cantonese

Strong problem-solving skills

Tech-savvy

Strong multitasking skills

Organizational skills

Tools

Google Suite

Job description

A leading food delivery service in Kuala Lumpur is seeking a Senior Customer Care Executive fluent in Cantonese to serve as the primary contact for customers. The role demands strong problem-solving and multitasking skills, along with 3–5 years of customer service experience. The successful candidate will coordinate customer interactions across various platforms and handle escalated cases professionally. Benefits include annual leave, medical insurance, and work-from-home options.