Cantonese QA Analyst – Call Center & Process Improvement

Teleperformance International; Bayan Lepas; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Malaysia is seeking a Quality Analyst to support the Customer Service team. This role involves conducting data analysis and ensuring performance standards are met. Candidates must have at least 1 year of QA experience in a call center, hold a relevant degree, and be proficient in Cantonese and English. The position requires working on rotational shifts. Competitive compensation is offered.

Qualifications

• Minimum 1 year of experience as QA in a call center.
• Ability to work on rotational shifts (3 shifts, 5 working days).

Responsibilities

• Conduct root cause and other data analysis.
• Provide QA progress reports to the team lead.
• Act as escalation point for process questions.
• Be a Subject Matter Expert (SME) for QA evaluations.
• Participate in continuous improvement projects.

Skills

Proficiency in Cantonese

Proficiency in English

Education

Bachelor’s degree or equivalent diploma

Job description

A leading customer service provider in Malaysia is seeking a Quality Analyst to support the Customer Service team. This role involves conducting data analysis and ensuring performance standards are met. Candidates must have at least 1 year of QA experience in a call center, hold a relevant degree, and be proficient in Cantonese and English. The position requires working on rotational shifts. Competitive compensation is offered.