Cantonese Customer Service Advisor I

Concentrix; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service solutions company in Kuala Lumpur is seeking an Advisor I, Customer Service to manage customer interactions through calls and online support. The successful candidate will deliver exceptional service while resolving routine issues related to client's products. This role demands strong communication skills, a customer-oriented approach, and the ability to handle transactions efficiently while ensuring achievement of performance metrics. Join our team and help deliver outstanding customer experiences!

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong computer navigation skills and PC knowledge.
• Ability to effectively communicate, both written and verbally.

Responsibilities

• Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’).
• Clarify customer requirements and provide resolution to the customer.
• Listen attentively to customer needs and concerns, demonstrating empathy.

Job description

A customer service solutions company in Kuala Lumpur is seeking an Advisor I, Customer Service to manage customer interactions through calls and online support. The successful candidate will deliver exceptional service while resolving routine issues related to client's products. This role demands strong communication skills, a customer-oriented approach, and the ability to handle transactions efficiently while ensuring achievement of performance metrics. Join our team and help deliver outstanding customer experiences!