Call Crentre Agent (Customer Services)

BATERIKU (M) SDN. BHD. (Retail); Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail company in Malaysia seeks customer service representatives to handle inquiries via calls, live chat, and email. Candidates should have at least SPM or higher in any field and be fluent in English and Malay. Responsibilities include resolving complaints and building rapport with team members across departments.

Qualifications

• Candidate must possess SPM, Diploma, or higher in any field.
• Must be able to communicate and write in English and Malay.

Responsibilities

• Handle inbound/outbound calls, live chat, and emails.
• Assist with customer inquiries and requests promptly.
• Resolve customer complaints and follow up.
• Maintain a positive relationship with team and departments.

Skills

Customer service

Communication in English

Communication in Malay

Education

SPM or higher in any field

Job description

Responsibilities

• Handle inbound/outbound calls, live chat, email pertaining to the company.
• Assist with customer inquiries and requests promptly, accurately and professionally.
• Resolve customer complaints tactfully and follow up to ensure resolution.
• Maintain an amicable working relationship with the team and different departments of the company.

Qualifications

• Candidate must possess at least SPM, Diploma, Advance/Higher/Graduate Diploma in any field.
• Must be able to communicate and write in English and Malay.