Call Centre Operator

FastJobs; Malaysia; On-site; MYR 20,000 - 100,000; Full time

Job summary

A premium executive coach service in Malaysia is looking for dedicated personnel to enhance customer experience. The role requires answering inquiries, solving customer issues, and completing tasks efficiently to meet KPIs. Candidates must have at least SPM and demonstrate independence, attention to detail, and honesty. Fluency in both English and Bahasa Malaysia is essential, while additional languages are a plus. This role involves working flexible shifts to better serve customers.

Qualifications

• Minimum SPM and above required.
• Must be independent and hardworking.
• Detail-minded with follow-up capabilities.
• Honest and trustworthy demeanor.
• Ability to work two shifts.

Responsibilities

• Answer customer calls and respond to enquiries.
• Solve customer problems and interact with management.
• Complete tasks timely to achieve KPI targets.
• Maintain a positive attitude with customers.

Skills

Fluent in English

Fluent in Bahasa Malaysia

Detail-oriented

Customer service skills

Education

Minimum SPM

Job description

Aeroline First Class Shuttle, an esteemed and premium executive coach, requires personnel passionate about the job.

Responsibilities

• Answer customer calls and respond promptly to enquiries with care and excellence.
• Solve customer problems and complaints, and interact with customers and management.
• Complete all assigned tasks in a timely manner and help the team achieve KPI targets.
• Maintain a positive attitude, pleasant personality, clear and happy voice, and a heart to serve customers and the company well.

Job Requirements

• Minimum SPM and above.
• Independent and hardworking.
• Detail‑minded and follows up on status.
• Honest and trustworthy.
• Able to work two shifts: 7:30 am–3:30 pm and 11:30 am–7 pm.
• One day off on one weekday (not Saturday or Sunday).
• Fluency in English/Bahasa Malaysia. Mandarin or other language an added asset.