Call Centre Agent

Agensi Pekerjaan ES 2000 Sdn Bhd; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A recruitment agency in Malaysia is seeking an entry-level customer service representative. Candidates should possess excellent communication skills in both English and Bahasa Malaysia and a Diploma in any field. Responsibilities include answering calls, providing information, resolving complaints, and maintaining customer satisfaction. This position is full-time at the Petaling Jaya location and offers benefits such as EPF, SOCSO, and health insurance.

Benefits

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Compassionate Leave

Company Activities

Marriage Leave

Qualifications

• Fresh graduates are encouraged to apply.
• Possess a Diploma in any field.
• Basic data entry skills with accuracy and attention to detail.
• Proficient communication in both English and Bahasa Malaysia.

Responsibilities

• Answer incoming calls and respond to customer inquiries professionally.
• Resolve customer complaints and issues efficiently.
• Document customer interactions accurately in the database.
• Follow up with customers to ensure issues are resolved.

Skills

Communication skills in English and Bahasa Malaysia

Customer service

Problem-solving skills

Active listening

Telephone etiquette

Conflict resolution

Data entry skills

Education

Diploma in any field

Job description

Entry‑level position; fresh graduates are encouraged to apply.

Excellent communication skills in both English and Bahasa Malaysia, both written and verbal.

Demonstrated ability to provide exceptional customer service.

Strong problem‑solving skills with the ability to identify and resolve customer issues efficiently.

Active listening skills to understand customer needs and provide appropriate solutions.

Proficient in telephone etiquette and handling customer inquiries professionally.

Ability to handle conflict and resolve customer complaints effectively.

Basic data entry skills with accuracy and attention to detail.

Willingness to work full‑time at the onsite location in Jalan 13/2, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia.

Qualifications

• Possess a Diploma in any field.
• Entry‑level position; fresh graduates are encouraged to apply.
• Excellent communication skills in both English and Bahasa Malaysia, both written and verbal.
• Demonstrated ability to provide exceptional customer service.
• Strong problem‑solving skills with the ability to identify and resolve customer issues efficiently.
• Active listening skills to understand customer needs and provide appropriate solutions.
• Proficient in telephone etiquette and handling customer inquiries professionally.
• Ability to handle conflict and resolve customer complaints effectively.
• Basic data entry skills with accuracy and attention to detail.
• Willingness to work full‑time at the onsite location in Jalan 13/2, Seksyen 13, 46200 Petaling Jaya, Selangor, Malaysia.

Responsibilities

• Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
• Provide accurate information about products, services, and company policies to customers.
• Resolve customer complaints and issues efficiently and effectively, escalating complex cases to senior team members when necessary.
• Document all customer interactions and transactions accurately in the company's database.
• Process orders, forms, and applications as required.
• Follow up with customers to ensure their issues have been resolved and that they are satisfied with the service provided.
• Identify and elevate priority issues to the appropriate team or department.
• Maintain a thorough understanding of all products, services, and promotions to provide excellent customer support.
• Adhere to company policies and procedures regarding customer service and data protection.
• Meet or exceed key performance indicators (KPIs) related to call handling, resolution time, and customer satisfaction.

Benefits

• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• Compassionate Leave
• Company Activities
• Marriage Leave