Cafe & Bar Retail Manager

Zapin Holdings Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A café and bar management company in Johor Bahru is seeking an experienced manager to oversee daily operations. Responsibilities include staff management, ensuring customer satisfaction, and maintaining inventory control. The ideal candidate will possess strong leadership skills and a background in F&B management. This role involves working in a fast-paced environment and supporting business growth initiatives.

Qualifications

• Proven experience in café, bar, restaurant or retail F&B management.
• Ability to work in fast-paced environments and resolve issues promptly.
• Basic administrative and reporting abilities (POS, inventory, scheduling).

Responsibilities

• Oversee daily café and bar operations to ensure smooth service flow.
• Lead, train, schedule and supervise the service team and bar staff.
• Maintain high standards of customer service and guest experience.

Skills

Leadership

Communication

Problem-solving

Customer service

Job description

Job Summary

Responsible for the overall daily operations of the café and bar, including staff management, customer service standards, inventory control, sales performance and ensuring smooth front-of-house and bar operations. The role requires strong leadership, problem-solving skills and the ability to drive business growth.

Key Responsibilities

• Oversee daily café and bar operations to ensure smooth service flow
• Lead, train, schedule and supervise the service team and bar staff
• Maintain high standards of customer service and guest experience
• Monitor inventory levels, ordering, supplier coordination and stock control
• Ensure bar beverage quality, café product consistency and hygiene standards
• Handle customer enquiries, feedback and service recovery when required
• Manage cash handling, POS accuracy and daily sales reporting
• Support promotional activities, upselling and revenue growth initiatives
• Ensure compliance with safety, food handling and licensing requirements
• Monitor cost control, wastage, staffing efficiency and operational KPIs

Requirements

• Proven experience in café, bar, restaurant or retail F&B management
• Strong leadership, communication and people-management skills
• Good understanding of customer service and operational standards
• Ability to work in fast-paced environments and resolve issues promptly
• Knowledge of beverages, café operations or bar service is an advantage
• Willing to work weekends, shifts and peak business hours
• Basic administrative and reporting abilities (POS, inventory, scheduling)

Additional Advantages (Optional to include)

• Experience in opening new outlets
• Barista or bartending knowledge
• Familiar with SOP implementation
• Social media or marketing exposure