Business Transition/Project Management

AIA Shared Services; Sepang; On-site; MYR 80,000 - 120,000; Full time

Job summary

A financial services provider is seeking a candidate to manage the intake and lifecycle of Service Request Forms (SRFs) and coordinate the migration of finance services. This role requires building stakeholder relationships and overseeing service management reviews while identifying opportunities for process improvement. The ideal candidate has a degree in Finance or Accounting, at least 5 years of experience in a Shared Services or consulting firm, and is proficient in project management and stakeholder communication.

Qualifications

• 5 years experience in Finance/Accounting with Shared Services or consulting firm.
• Experience in project migration and project management.
• Skilled in managing diverse stakeholder expectations locally and internationally.

Responsibilities

• Manage Service Request Forms intake and lifecycle.
• Coordinate end-to-end migration of finance services.
• Conduct service management reviews and performance tracking.
• Identify opportunities for process standardization and automation.
• Build and maintain stakeholder relationships.

Skills

Stakeholder management

Project management

Communication

Analytical skills

Process improvement

Education

University Degree in Finance/Accounting/Business IT

Professional certifications (PMP, Scrum Master)

Tools

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

1. Manage Service Request Forms (SRF) intake and lifecycle

Review SRF submitted by LBU by going through the information provided by LBU in the workflow and ensuring SRF is approved timely by all parties including Function Lead, HOD and LBU.

2. Coordinate end-to-end migration of finance services

Assist in delivering the project scope, deliverable and objective that support business goals in collaboration with Project Manager, senior management, Head of GFS and stakeholders.

Assist in monitoring the project milestone, manage risks/issues, and coordinate UAT and hyper care to ensure on-time, in-full delivery per agreed timeline.

3. Service management reviews and performance tracking

Consolidate and analyse SLA, KPI, and TAT metrics to deliver insight-driven decks for monthly and quarterly reviews, including root-cause analysis, actionable plans, and real-time customer satisfaction tracking.

Strategically review business scope of services and customer/LBUs coverage for service expansion

4. SOW renewal & other documents recertification

Maintain and review Statements of Work (SOW) and related agreements, ensuring timely renewal, compliance, and endorsement of all service documentation

Complete Outsourcing Due Diligence form on behalf of LBU on outsourcing governance and control, data/privacy and business continuity plan.

6. Identify opportunities for process standardization and automation

Analyse workflows, perform root-cause assessments, and recommend solutions to deliver measurable efficiency and quality improvements.

Implement solutions via system enhancements or vendor capabilities, ensuring business alignment, cost efficiency, and sustainability.

Track and report efficiency gains and cost savings achieved through implemented CI initiatives, ensuring benefits are measurable, documented, and communicated to stakeholders

7. Collaborate with AIA IT counterparts (GASC, ITM, SAPCOE, PPCOE)

Foster strategic collaboration for sustainable solutions, provide BAU support, and negotiate cost and value optimization to ensure long-term benefits.

8. Stakeholder Management

Build and maintain stakeholder relationships, serving as a trusted liaison to align LBUs, Group Finance, and senior management on business expansion, business changes and strategic initiatives

To conduct annual customer satisfaction surveys, analyse results, and present findings to management and LBUs

To assist Service Management Senior Manager and Function Lead

Job Requirements:

University Degree in Finance/Accounting/Business IT or equivalent.

Professional certifications project management (i.e. PMP, Scrum Master, etc) is an added advantage

5 years working in Finance/Accounting with Shared Services or consulting firm with MNC environment particularly in service management.

Experience in project migration and project management

Skilled in managing diverse stakeholder expectations locally and internationally, with strong communication and collaboration abilities.

Expert in using Microsoft Word, Outlook, PowerPoint, Excel, etc to produce correspondence and documents and to create presentation material.