Business Services Payroll Senior Consultant

weConnect Global Sdn. Bhd; Penang; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading business process outsourcing company in Penang, Malaysia is looking for a Senior Payroll Consultant to manage client relationships and oversee payroll operations. Candidates should have at least 4 years of experience in payroll or related fields, along with strong communication skills in English and Chinese. The role includes responsibilities such as guiding junior team members and participating in improvement projects. Attractive benefits and a focus on continuous learning are offered.

Benefits

Attractive compensation and benefit package

Year‑round performance appraisal system

Continuous learning & development

Exposure to global knowledge/clients

Qualifications

• At least 4 years of working experience in professional services.
• Proficiency in English and Chinese characters.
• Demonstrated leadership abilities and coaching skills.

Responsibilities

• Act as the primary contact for assigned clients on payroll matters.
• Oversee the full payroll cycle for accurate service delivery.
• Lead continuous improvement projects within the payroll service team.

Skills

Business-level English reading and writing skills

Proficiency in reading and writing Chinese characters

Proficiency in MS Office applications

Strong analytical and problem-solving skills

Excellent communication and stakeholder management skills

Job description

Business Services Payroll Senior Consultant

The Business Services Payroll Senior Consultant position is an exciting opportunity for candidates who thrive in a dynamic and fast-paced business process outsourcing (BPO) environment.

The Payroll Senior Consultant is responsible for managing client relationships and overseeing all aspects of payroll operations, employee benefits, and HR‑related matters for clients across multiple countries, with a strong focus on Japan‑based subsidiaries of global companies.

The role involves close collaboration with internal teams, partners, and advisors to ensure seamless service delivery and high‑quality payroll outcomes.

Comprehensive on‑the‑job training will be provided for Japan and other country‑specific payroll processes, local regulations, and system operations. This position is ideal for professionals who are confident in client communication, leadership, and project management, and who are eager to deepen their technical and consulting expertise while progressing toward a managerial role.

Responsibilities

• Act as the primary point of contact for assigned clients on all payroll, employee benefits, and HR‑related matters.
• Communicate via email, phone, and online meetings with clients.
• Review calculation results, email drafts, insurance registration documents, etc., prepared by other team members.
• Oversee the full payroll cycle and ensure accurate and compliant service delivery across payroll and benefits processes.
• Guide and review the work of junior team members to ensure accuracy, compliance, and alignment with statutory requirements and client policies.
• Lead and contribute to continuous improvement projects within the payroll service team.
• Collaborate with external payroll vendors and partners to ensure timely and accurate processing while maintaining awareness of local requirements.

Required Qualifications

Skills and Experience

• At least 4 years of working experience, preferably in payroll, accounting, finance, or similar professional services.
• Business‑level English reading and writing skills.
• Proficiency in reading and writing Chinese characters.
• Proficiency in MS Office applications (Excel, Word, PowerPoint, and Outlook).

Personal Attributes

• Demonstrated leadership abilities, including experience coaching or reviewing junior team members’ work.
• Strong analytical, problem‑solving, and decision‑making abilities.
• Self‑motivated with strong attention to detail and excellent organizational, time management, and prioritization skills.
• Excellent communication and stakeholder management skills, with the ability to build strong client relationships.
• Ability to manage multiple tasks under strict deadlines while maintaining a high standard of work.
• Cultural awareness and the ability to work effectively with people at all levels across several countries.
• Demonstrated ability and motivation to learn new systems and global payroll processes.

Bonus Qualifications

• 5+ years of experience in payroll, accounting, finance, or similar professional services.

Perks and Benefits

• Attractive compensation and benefit package
• Year‑round performance appraisal system
• Continuous learning & development
• Exposure to global knowledge/clients