Business Process Manager (Banking)

Krisvconsulting Services Pte Ltd; Kuala Lumpur; On-site; MYR 90,000 - 120,000; Full time

Job summary

A consulting firm is seeking a skilled Business Process Manager to optimize internal workflows and support IT & Digital transformation efforts. The ideal candidate will ensure clear communication, improve operational efficiency, and manage vendor relationships. Proven experience in process optimization and change management is essential for this role, which offers the opportunity to influence business success across departments.

Qualifications

• Proven experience as a Business Process Manager, with a strong background in process optimization.
• Strong knowledge of business process management methodologies.
• Exceptional communication and interpersonal skills.

Responsibilities

• Drive business process optimization and support IT & Digital transformation.
• Ensure smooth operations across all departments.
• Manage vendor ecosystem and coordinate with external partners.

Skills

Business process management

Process optimization

Change management

Interpersonal skills

Organizational skills

Tools

BPM tools

Job description

About the job Business Process Manager (Banking)

We are seeking a Business Process Manager to drive business process optimization and support IT & Digital transformation efforts within the organization. The ideal candidate will work closely with GCDIOs leadership team to improve internal workflows, assist with MANCO and Board reporting, and ensure smooth operations across all departments. This position will also be responsible for ensuring proper documentation and communication of processes to maintain clarity and consistency across the organization.

Responsibilities:

• Partner with GCDIO and assist with business process optimization initiatives to improve operational efficiency and effectiveness. Collaborate with IT and business leadership to streamline internal workflows and improve cross-functional collaboration.
• Work with Head of Governance and manage the vendor ecosystem and coordinate with external partners to ensure alignment with business objectives. Oversee the development and implementation of process documentation, ensuring accuracy and consistency.
• Support IT governance and transformation efforts by driving change management initiatives across the organization. Ensure that all business processes align with organizational goals and compliance standards.
• Act as a liaison between senior leadership and various teams to ensure clear communication of objectives, priorities, and deliverables. Provide strategic input into business operations, identifying areas for improvement and offering solutions to enhance overall performance.
• Partner with the GCDIO to define and execute the IT departments strategic plan, goals, and key performance indicators (KPIs.) Monitor execution progress across all IT units. Coordinate the annual and long-term planning processes for the IT department, ensuring alignment with enterprise strategy.
• Track and report on strategic initiative outcomes and ensure timely course corrections where necessary. Lead preparation of executive-level presentations, board updates, and regulatory submissions on behalf of the CDIO.
• Facilitate escalation and resolution of cross-functional program issues; serve as a trusted liaison among delivery teams. Oversee strategic projects, working with program managers and PMOs to ensure alignment with enterprise objectives.
• Work with finance and HR business partners on workforce planning, budgeting, vendor engagement, and resource management. Serve as a primary interface between the GCDIO and other senior leaders across business units, risk and compliance.
• Ensure clear, consistent, and timely internal communications from IT leadership to staff. Serve as a thought partner and sounding board to the GCDIO, enabling faster decision-making and prioritization.

Requirements:

• Proven experience as a Business Process Manager, with a strong background in process optimization and transformation.
• Experience working closely with IT and business leadership to drive process improvements.
• Strong knowledge of business process management (BPM) tools and methodologies.
• Exceptional communication and interpersonal skills, with the ability to work across teams and levels of the organization.
• Strong organizational and project management skills. Ability to lead change management initiatives and adapt to shifting business needs.
• Experience in managing vendor relationships and ensuring effective collaboration with external partners.