Business Operations Manager (Shah Alam)

JYJ Career; Shah Alam; On-site; MYR 80,000 - 100,000; Full time

Job summary

A leading event management firm in Shah Alam seeks an experienced Event Operations Manager. You will oversee the entire operational planning and delivery of global events, ensuring all aspects are coordinated effectively. The ideal candidate has at least 8 years of experience in logistics and event management, is highly organized, and excels in communication. This role demands flexibility and the ability to work extended hours during events. Join our dynamic team in creating unforgettable experiences.

Qualifications

• Minimum 8 - 10 years’ experience in event operations, logistics, or large-scale project execution.
• Strong in administration, timelines, coordination, and on-ground execution.
• Super organized, disciplined, and great with checklists and follow-ups.

Responsibilities

• Support the end-to-end operational planning and delivery of global BBW events.
• Manage all documentation related to event execution.
• Coordinate with warehouse and venue partners to ensure readiness.

Skills

Event operations

Logistics management

Project execution

Administration

Communication

Job description

Responsibilities

• Support the end-to-end operational planning and delivery of global BBW events from planning, production, logistics, to post-event wrap-up.
• Ensure detailed execution of artworks, booth/trolley preparation, packing schedules, event layouts, and show-day operations.
• Liaise with vendors for printing, setup, logistics, F&B, AV, and venue coordination.
• Supervise on-ground event crews, part-timers, and logistics teams during setup, show, and teardown.
• Anticipate and resolve operational gaps such as delivery misalignments, equipment issues, or crew coordination.
• Maintain detailed project timelines, checklists, trackers, and status updates for each event.
• Ensure that all departments are aligned and deadlines are met.

Documentation & Compliance

• Manage all documentation related to event execution: contracts, permits, vendor agreements, compliance forms, approvals, and post-mortem reports.
• Ensure that all paperwork is complete, up to date, and filed according to internal SOPs.
• Oversee event-related insurance requirements, including logistics insurance, damage/loss coverage, and other risk-related documentation.
• Lead and supervise the work of a Document Controller, ensuring consistency, accuracy, and timely updates across all operational documents.

Floor Plan & Setup Oversight

• Work with internal teams to review and finalize floor layouts, traffic flow, and functional space allocation.
• Coordinate with warehouse, logistics, and venue partners to ensure readiness and compliance with setup requirements.
• Ensure safety, compliance, and housekeeping standards are maintained throughout the event period.

Cross-Team Support

• Act as a bridge between departments (Marketing, Creative, PR, Finance, Warehouse, etc.) to ensure clear communication and task execution.
• Escalate bottlenecks early and propose resolutions in coordination with the Business Director.
• Be present on-site when needed to support pre-opening setup, troubleshooting, and operational readiness.
• Lead or support daily operational briefings and follow-ups during the event period.

Process Improvement

• Identify areas for improving efficiency, structure, and coordination in how global events are managed.
• Support the development of SOPs, templates, and workflows to strengthen operational discipline.

Requirements

• Minimum 8 - 10 years’ experience in event operations, logistics, or large-scale project execution.
• Strong in administration, timelines, coordination, and on-ground execution.
• Super organized, disciplined, and great with checklists and follow-ups.
• Comfortable working extended hours and across time zones when needed.
• Preferably has experience in exhibitions, events, or retail buildouts (regional/international exposure is a bonus).
• Strong communicator, solution-oriented, and works well under pressure.
• Flexible, able to be on-site at events and work extended hours.