Business Office Coordinator

Bukit Tinggi Medical Centre; Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A healthcare facility in Klang City is seeking an individual to manage corporate billing activities. The role includes handling billing processes, assisting patients with necessary documentation, and liaising with the accounts department for refunds. The ideal candidate will ensure that all billing tasks are completed efficiently and will provide support for any patient queries regarding billing. Candidates must be available for shift work, and attention to detail is crucial.

Responsibilities

• Ensure smooth flow of corporate billing activities from admission to discharge.
• Check and handle all authorized copies of bills to back office.
• Handle bills dispatch process to client and insurance companies.

Job description

(MUST BE AVAILABLE TO WORK 3 TIME SHIFT)

Responsibilities

1. To ensure smooth flow of corporate billing activities from admission to discharge.
2. Checking and handling all authorized copies of bills to back office.
3. Sending deposit details to accounts department for preparing cheque for any refunds.
4. Handling all bills dispatch process to the client company and the insurance company.
5. Attend the queries and calls.
6. Assisting the patients or patient relatives with pre‑authorization form and documenting the required details.
7. To trace the undertaking letter and guarantee letter from patient folder and attach with daily bill.
8. Update daily bills (e.g., stock item needs to execute or pharmacy item needs to be packed and collected).
9. To complete all the discharge bill daily.
10. Any case which is pending for initial guaranteed letter should be highlighted to the admission team and GL declined upon discharge.
11. To contact patient if there is any refund and inform credit control team and superior.
12. To inform superior if there are any patients waiting for Final GL for more than 2 weeks.
13. Once insurance approved for Final GL, the billing team must scan the final GL and insurance form filled by doctor and upload it in TrackCare.
14. To perform other related duties as assigned by the superior/HOD’s.