Business Intelligence Analyst

The Lifetime Value Co.; Batu Pahat; Remote; MYR 60,000 - 80,000; Full time

Job summary

A data-driven analytics company is seeking an Analyst to join their team in Batu Pahat, Malaysia. This role involves influencing business strategies through data insights, working with customer service data, and designing dashboards. The ideal candidate is a self-starter with strong SQL skills, experience in customer care analytics, and a passion for solving data problems creatively. This remote-friendly position offers an opportunity to work within a fast-growing, innovative team.

Benefits

Remote work flexibility

Opportunities for growth and advancement

Qualifications

• 2+ years of relevant work experience as an analyst in customer care sector.
• Comfortable working with complex datasets.
• Prior experience with subscription-business models is preferred.

Responsibilities

• Influence business strategy through data-driven insights.
• Analyze customer service data and provide actionable insights.
• Create dashboards and reports for partner teams.

Skills

Strong knowledge of SQL

Data storytelling

Attention to detail

Business judgment

Ability to balance multiple priorities

Education

Bachelor’s degree in STEM or related field

Tools

Looker

Excel

Tableau

Job description

About the Job

The Lifetime Value Co. is looking for an Analyst to join our growing team to influence strategy and improve decision making throughout the company. We are looking for self-starters who attack business problems with curiosity and effectively navigate gray space to deliver results. In this remote-friendly role, you will be expected to challenge the status quo and use data to formulate recommendations that improve the business. You must be able to effectively communicate those insights and drive results across the organization, at all levels. The ideal candidate is comfortable working with complex datasets using SQL and BI tools and is thoughtful and creative when solving data problems and designing data visualizations. Our team is driven, passionate, creative, energetic, and fun. We love to challenge each other by asking difficult questions and collaborating to solve problems together.

What You Will Get to Do

• Influence business and product strategy through data-driven insights
• Work with the customer service team to analyze and implement business practices to maximize efficiency and quality of customer care
• Perform deep-dive analyses on customer service data, specifically telephony and IVR, and translate results into actionable business insights
• Develop metrics relevant to the customer service areas and help teams to measure results
• Create compelling visualizations and presentations to help tell the story of the customer experience
• Present findings and make recommendations to management and stakeholders
• Design dashboards and reports for partner teams in Looker
• Create and maintain analytical presentation layers in our SQL database
• Assist in building and refining models used to drive important business decisions

What You Bring to the Table

• Bachelor’s degree in STEM, Finance, Economics, behavioral sciences, or similar quantitative field
• 2+ years of relevant work experience, ideally as an analyst in customer care sector
• Ability to tell a story using data, make actionable recommendations, and drive changes that improve the business
• Strong knowledge of SQL and the desire to work with large, complex datasets
• Strong business judgment and entrepreneurial drive
• High attention to detail and ability to balance multiple priorities
• Prior experience using Looker, Excel, Tableau, or other BI tools is preferred
• Prior experience with subscription-business models, marketing-driven businesses, web analytics, and e-commerce payments are all nice-to-have as well

Why LTV Co.?

If you have ambitions to be a part of a high-growth, results-driven, industry-leading organization, LTV is the place to be. LTV builds exciting data products, and then we market them with passion. We’re a remote-first, fast-growing company with headquarters in New York City that balances the culture of a startup with the stability of being an established, profitable company. We want to work with people who strive to be in the top .01% of their field. We understand that getting to the top takes hard work, constant improvement, and by making data-driven decisions. It’s a thrilling time to join the team, as we’re expanding our product offerings in exciting new ways, driving innovation through data, marketing, and web & app development.

We believe in diversity and hiring people from all backgrounds and walks of life. You must be energetic, inventive, a team player, and looking to help build and grow the company every day. You must have an inner desire to win, and the idea of losing is a non-starter. If you are looking for a position that allows you to work with a group of smart and dedicated people who will support you but still provide the autonomy you need to execute your strategy, then you should probably apply as soon as you’re done reading this!

About Us

LTV was founded in New York by Josh Levy and Ross Cohen in 2007. At the time, their mission was to provide easy and affordable access to public records. Something that in 2007 was only really accessible to corporations. Since then, their mission has expanded to developing products and services that grant access to information and data across a number of verticals. In service of this mission, LTV has 10 consumer brands, including BeenVerified, NumberGuru, PeopleLooker, NeighborWho, Ownerly, PeopleSmart, Bumper, ReversePhone, MoneyBot5000, and Wingmate.

Our mission is to develop a diverse portfolio of technologies, products, and services that give all people equal access to unbiased data and information. We believe that through this access, people can empower and protect themselves in today’s ever-changing world, filled with fake news, deception, and a lack of transparency.