Business Analyst - Operational Risk System

AIA Shared Services Sdn. Bhd.; Cyberjaya; Hybrid; MYR 150,000 - 200,000; Full time

Job summary

A leading life insurance service provider is seeking a Business Analyst to support operational risk systems. Key responsibilities include developing training materials, documenting business requirements, and analyzing incident trends. The ideal candidate will have 5+ years in Risk and Compliance, preferably in the life insurance sector, with strong skills in communication and organization. This role offers various perks including medical coverage and hybrid working arrangements.

Benefits

Extensive Medical and Hospitalization Coverage

Additional Employer EPF Contribution

Dental and Optical Benefits

Professional Membership Sponsorship

Employee Share Purchase Plan

Qualifications

• Minimum of 5 years’ experience in Risk and Compliance, preferably in the life insurance industry.
• In-depth knowledge of system development lifecycle.
• Fluent in spoken and written English with ability to present articulately.

Responsibilities

• Develop training and reference material for end user adoption.
• Document business requirements for change requests.
• Analyze incident trends and propose system enhancements.

Skills

Risk and Compliance

System Development Lifecycle

Interpersonal Skills

Communication Skills

Organizational Skills

Job description

Business Analyst - Operational Risk System

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Develop training and other reference material to support end user adoption and usage

Facilitate periodic training for relevant new joiners and key system users

Be key point of contact for general end user system queries

System Support – Change Management

Document business requirements for change requests

Review all proposed change requests for business impact and benefit

Support the change requests with end users & IT support team regarding the software/platform upgrades and maintenance

Be key point of contact for IT throughout review and development of all change requests

Work with Head Office to prioritise all approved changes based on business demand

Communicate system changes to business unit and group functions and facilitate training where needed

Lead consultation processes as required for material changes

Prepare UAT plan

Complete end to end testing for approved change requests

Execute training as required for approved change requests

As required by IT, support incident review to clarify current expected behavior

Be key point of contact for any third-party contractor involved in incident resolution

As required by IT review proposed fixes for potential knock-on impact to other system elements and or business methodologies

Complete testing of fixes prior to production deployment

Analyze incident trends and root causes regularly and propose system enhancement if any

Ensure fixes are tracked and followed up until successful remediation and deployment

Job Requirements :

Minimum of 5 years’ experience in Risk and Compliance, preferably but not mandatorily in the in the life insurance industry

In-depth knowledge of system development lifecycle

Highly organized, results driven self-starter with excellent interpersonal, communication and influencing skills

Fluent in spoken and written English with ability to present articulately

About the Company

AIA Shared Services (AIASS) was established in May 2009 as a subsidiary of AIA Group Limited (known as ‘AIA’), the largest independent publicly listed pan-Asian life insurance group and a market leader in the Asia-Pacific region for life insurance premiums. Since its establishment, AIASS has grown from strength to strength and today consists of a 1600-strong workforce, committed to providing best-in-class services to support the AIA Group’s operations. As an employee-centric organisation, we believe in value creation through career development opportunities for our employees.

Perks and benefits Extensive Medical and Hospitalization Coverage Additional Employer EPF Contribution Dental and Optical Benefits Professional Membership Sponsorship Hybrid Working Arrangements Employee Share Purchase Plan

Your application will include the following questions:

• What's your expected monthly basic salary?