Business Analyst Global Data Intelligence

Demant Polska; Malaysia; Hybrid; MYR 70,000 - 90,000; Full time

Job summary

A leading technology company located in Malaysia seeks a Business Analyst to join the Data Intelligence team. The role involves driving operational excellence, managing workflows, and collaborating with various stakeholders. The ideal candidate should be skilled in communication, problem-solving, and have hands-on experience with tools like ServiceNow and Azure Active Directory. This is a full-time position offering opportunities for personal and professional growth in a dynamic environment.

Benefits

Good career opportunities

Flexible working conditions

Training and self-development opportunities

Qualifications

• Hands-on experience managing requests and coordinating workflows.
• Proficient in access management through identity platforms.
• Skilled in root cause analysis within large-scale environments.
• Clear communicator, capable of simplifying complex technical concepts.
• Demonstrated adaptability with success in dynamic environments.

Responsibilities

• Drive operational excellence of request management.
• Collaborate with stakeholders to understand business requirements.
• Manage user access ensuring compliance with governance policies.
• Keep stakeholders informed with timely updates.
• Analyse platform alerts to identify root causes.

Skills

Communication skills

Problem-solving

Collaborative team player

Analytical mindset

Adaptability

Proficiency in English

Tools

ServiceNow

Azure Active Directory

Data Cloud Platform

Job description

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Malaysia

Are you motivated by the opportunity to collaborate with stakeholders across diverse functional areas? Do you have experience working in cloud environments, managing stakeholders, and driving operational excellence? And does the idea of modeling data and enabling data‑driven decision‑making inspire you? If so, keep reading.

This is your opportunity to join Demant’s Hearing Care (Retail) IT organization as part of our Data Intelligence team!

About Demant:

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. Headquartered in Denmark, the Group employs over 25,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen as a blue-chip stock.

Demant has recently established a state‑of‑the‑art Technology and Innovation Centre in Kuala Lumpur, Malaysia. This new facility will serve as a key hub for expanding Diagnostics R&D and Global IT, offering an exceptional opportunity to be part of cutting‑edge technological development.

As a member of the growing teams in Kuala Lumpur, you will have the chance to leave your mark while contributing to an organization that truly values innovation and creativity. This is an ideal opportunity for those seeking to join a well‑established global company while also being part of an exciting new chapter. Don’t miss the chance to be part of this innovative journey - join Demant’s team today!

About the Role:

You will join a department of people who are operating and deploying the newest platforms in a transformation of all systems, data platform included, across multiple cloud providers, for 12,000+ employees.

Data Intelligence is an established, multicultural team with members in multiple countries, and we work alongside analysts, data scientists, and managers from almost every functional domain in the retail business.

Using the latest tools in Google Cloud and Azure, and working within an agile operating model as a Business Analysts, your key responsibilities will include as below.

Your Main Responsibilities:

• Drive operational excellence of request management and workflow coordination, ensuring smooth handling from request to resolution.
• Collaborate with stakeholders and Product Owners to understand business requirements and incidents, enabling effective prioritisation and solution design.
• Manage user access with precision, ensuring alignment with governance policies and maintaining secure, compliant environments.
• Keep stakeholders informed with timely updates on incidents and progress, building trust through transparency and responsiveness.
• Analyse platform alerts to identify root causes and validate issues. Communicate findings and potential impacts effectively to relevant stakeholders and agile teams.
• Develop and maintain impactful data models and conduct peer review to uphold quality and consistency across the codebase.

Are we looking for you?

We are looking for someone who is skilled in communication and able to work with colleagues and stakeholders at different levels. The ability to problem-solve with a self-organized approach but also work within a team that spans multiple cultures is also extremely important to us. Openness to gain new skills and developing is a cornerstone of the team, and we believe that will continue to be the case as we work towards meeting the ever-evolving needs of a growing retail business in a digital world.

To Qualify for this Role:

• Hands-on experience managing requests and coordinating workflows, preferably using ServiceNow.
• Proficient in access management through Azure Active Directory / Entra ID or similar identity platforms.
• Skilled in root cause analysis and resolution within large-scale Data Cloud Platform environments.
• Strong analytical mindset with the ability to distinguish business needs from incidents, assess impact, and translate requirements into actionable user stories.
• Clear and effective communicator, capable of delivering timely updates to stakeholders and simplifying complex technical concepts.
• Collaborative team player, actively contributing during development, reviews, and incident resolution.
• Demonstrated adaptability and success in dynamic environments with frequent changes and new business applications.
• Proficiency in English, which is our corporate language, is essential.

What’s in it for you?

This role offers the chance to take on a deeply rewarding position, designing and implementing new technologies and frameworks for working with data in a rapidly growing business. You’ll find strong opportunities for both personal and professional development.

As a global company, we benefit from the scale and resources needed to tackle significant, real‑world challenges. Yet despite this reach, our team remains close‑knit, fostering strong camaraderie and a collaborative spirit that gives us the feel of a smaller organization.

We Offer:

• A job in a growing, international company with good career opportunities
• State of the art technology and work in an exciting industry
• Good work life balance with flexible working conditions
• A culture of teamwork, based on knowledge sharing, professional respect, kindness
• We believe in, and encourage, open and honest communication, and we hope to put a smile on your face every workday
• A full-time independent and responsible position
• Training, conferences, and the opportunity for self-development
• We offer the opportunity to travel for work global

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About Demant

Demant is a world-leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 21,000 people globally and is present with solutions in 130 countries where we create life-changing hearing health and high-end audio and video solutions. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.