Business Analyst

CTOS; Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Malaysia is seeking a Business Analyst to bridge the gap between business stakeholders and technical teams. This role involves responsibilities like supporting product managers, managing stakeholder expectations, and ensuring product quality through comprehensive testing. The ideal candidate should possess strong analytical skills and excellent documentation abilities, with hands-on experience in requirements gathering. Join a collaborative environment to drive impactful product decisions.

Qualifications

• Strong analytical capabilities and excellent documentation skills.
• Hands-on experience in product testing required.
• Solid background in requirements gathering and stakeholder management.

Responsibilities

• Bridge the gap between business stakeholders and technical teams.
• Support Product Managers in defining and prioritizing product features.
• Actively participate in product roadmap planning and Agile ceremonies.
• Develop training materials and ensure solutions meet quality standards.

Skills

Analytical capabilities

Documentation skills

Stakeholder management

Product testing experience

Job description

The Business Analyst will be responsible for bridging the gap between business stakeholders and technical teams, translating business requirements into actionable product specifications. This role requires strong analytical capabilities, excellent documentation skills, and hands‑on experience in product testing. The ideal candidate will have a solid background in requirements gathering, stakeholder management, and ensuring product quality through comprehensive testing activities.

Key Responsibilities

Product Support & Stakeholder Management

• Support Product Managers in defining and prioritizing product features and enhancements
• Participate actively in product roadmap planning and Agile sprint ceremonies (daily standups, sprint planning, retrospectives)
• Serve as liaison between business stakeholders and development teams
• Provide data‑driven insights and recommendations to support product decisions
• Present findings, analysis, and recommendations to management and stakeholders
• Manage stakeholder expectations and communicate project updates effectively
• Facilitate communication and resolve conflicts between technical and business teams

Documentation & Quality Assurance

• Develop user guides, training materials, and rollout support documentation
• Ensure delivered solutions meet business requirements and quality standards
• Review and validate technical documentation prepared by development teams
• Maintain comprehensive project documentation and knowledge base
• Document business rules, workflows, and system configurations
• Support change management activities and user adoption initiatives

Requirements Gathering & Analysis

• Collaborate with Product Managers and business stakeholders to elicit, analyze, and document business and functional requirements
• Translate business needs into clear user stories, functional specifications, and acceptance criteria
• Conduct gap analysis between current state and desired product features
• Create process flows, wireframes, and comprehensive documentation to support development teams
• Facilitate workshops and requirement gathering sessions with cross‑functional teams
• Maintain requirements traceability throughout the product development lifecycle
• Analyze business processes and identify opportunities for improvement