BSS Managed Services Operations Leader & Transformation

Huawei Technologies; Kuala Lumpur; On-site; MYR 130,000 - 160,000; Full time

Job summary

A leading technology company in Kuala Lumpur is seeking a BSS Managed Service Operation Manager. This role is responsible for overseeing the operational leadership of Billing and BSS Managed Services, ensuring service stability and customer satisfaction. The ideal candidate should have over 12 years of experience in telecommunications IT operations, strong leadership skills, and excellent stakeholder communication abilities. A Bachelor's degree in a relevant field is required, along with knowledge of ITIL processes.

Qualifications

• 12+ years of experience in BSS/OSS, telecom IT operations, or managed service delivery.
• Strong knowledge of ITIL processes.
• Proven leadership of mission-critical BSS managed services.

Responsibilities

• Lead end-to-end BSS managed service operations.
• Ensure continuous service availability and compliance.
• Act as the primary point of contact for customer CTO/Operations leaders.

Skills

Leadership of large-scale operations

Incident/problem/change management

Stakeholder communication

Education

Bachelor’s degree in Computer Science, Information Systems, Engineering, or related fields

Job description

A leading technology company in Kuala Lumpur is seeking a BSS Managed Service Operation Manager. This role is responsible for overseeing the operational leadership of Billing and BSS Managed Services, ensuring service stability and customer satisfaction. The ideal candidate should have over 12 years of experience in telecommunications IT operations, strong leadership skills, and excellent stakeholder communication abilities. A Bachelor's degree in a relevant field is required, along with knowledge of ITIL processes.