Brew Crew / Cafe Supervisor - Setia Tropika Drive Thru

The Coffee Bean & Tea Leaf; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading coffee shop chain in Johor Bahru is seeking passionate individuals to join as Baristas. You will receive comprehensive training in our Barista Academy, allowing you to provide exceptional service to customers while maintaining high-quality standards. Responsibilities include guiding customers' experiences, maintaining a clean café, and assisting in daily operations. The ideal candidate should have strong customer service skills and the ability to thrive in a fast-paced environment. Flexible shifts including weekends and holidays are required.

Benefits

World Class training

Competitive salary

Performance & Attendance bonuses

Brew Crew discounts

Flexible working hours

Medical benefits

Qualifications

• Previous experience as a Barista or similar customer service role preferred.
• Flexibility to work various shifts including weekends and holidays.
• Strong attention to detail and quality.

Responsibilities

• Guide customers through their coffee & tea experience providing exceptional service.
• Maintain a clean and organized café environment.
• Assist in the supervision of café operations and ensure service standards.

Skills

Customer service orientation

Excellent communication

Ability to work in a fast-paced environment

Teamwork

Job description

Requirement

• Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast-paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Ability to work well both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Requirement

Brew Crew:

• Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast-paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Cafe Supervisor:

• Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast-paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Responsibility

Brew Crew:

• Be a World Class Barista (& Tearista!) serving our amazing customers. You bring the passion, we provide the training, and you share the best specialty coffee & tea with the customer.
• Guide customers through their coffee & tea experience from beginning to end providing exceptional customer service.
• Serve a full range of products from our famous beverages to delicious food and beautiful merchandise.
• Create meaningful moments - Share your knowledge, our heritage, and our sustainability practices with customers.
• Handle cash transactions honestly, efficiently, and accurately.
• Care about the safety & health of our Brew Crew and customers.
• Take pride in the appearance of your café, maintaining a clean and organized environment, in accordance with health and safety regulations.

Cafe Supervisor:

1. Sales and Customers Service

Maintains a profitable reputable café, that is:

• Handles cash transactions honestly, efficiently, and accurately.
• Assists in the supervision of the profitable café.
• Assists the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
• Maintains an efficient, friendly service standard at all time.
• Politely answers the telephone and customer questions.
• Responds proactively to prevent and resolve customer service situations.
• Handles all drink and food items during preparation safely.
• Sells and serves baked goods and miscellaneous food items to customers.
• Verbally receives and calls back customer orders in a friendly manner.

So as to meet and exceed sales targets, and surpass customer’s expectations on each occasion.

2. Store Operations

Maintaining efficient and sales targets, and surpass customer’s expectations on each occasion, that is:

• Completes daily report as assigned.
• Informs the Café Manager / Assistant Manager of any operational inconsistencies.
• Maintains acceptable amounts of coffee, baked goods and supplies for the bar.
• Orders baked goods, coffee and supplies when needed.
• Performs opening and closing duties
• Reports all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
• Reports potential safety hazards to Café Manager / Assistant Manager.
• Restocks shelves when necessary.
• Cleans the bar area, floor, grinders, take out trash, etc routinely.
• Takes bank deposit to the bank and brings change back if necessary.

So as to create an environment conducive for attaining monthly sales targets.

3. Employee Development

Motivating & Developing crews, that is:

• Assists in the training of new employees.
• Delegates duties to Brew Crews as necessary.
• Leads by example.
• Motivates crews to maintain and serve consistent quality products every time.
• Perpetuates Company philosophy and culture.
• Schedules breaks as necessary.

So as to develop and motivate our employees.

4. Product Knowledge

Delivers consistent quality products, that is:

• Assists the Café Manager and Assistant Manager in educating all Brew Crews on all products and services.
• Maintains the highest quality, consistent product standards.
• Oversees drink-making and ensuring that only consistent quality drinks and products are served.
• Strictly adheres to and enforcing SOPs on all drink and gourmet items.

So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.

5. Store Presentation

Maintains a comfortable, conducive outlet by:

• Follows guidelines on music.
• Keeps all tables cleared of trays and used utensil or cups.
• Keeps all floors dry & free of litter.
• Maintains a clean, well-merchandised café.

So as to provide a warm and inviting environment in which our customers can enjoy their world-class of coffee and tea.

Benefits

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.

• World Class training in our Malaysia Barista Academy
• Competitive Salary
• Performance & Attendance Bonuses
• Brew Crew discounts
• Career Journey with Individual Development Plans
• Flexible working hours
• Medical benefits

Our FROTH VALUES

We believe in the fundamental truths that guide us through our daily lives:

• F*RIENDLINESS -* We go above and beyond in everything we do. Friendliness and customer-centricity is embedded in our culture.
• RESPECT - We are inclusive and honour each other’s values, opinions, and diversity.
• OWNERSHIP - We take ownership and accountability for our individual, team and business results, every day.
• TEAMWORK - As a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• HONESTY - We live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.

At The Coffee Bean & Tea Leaf, we are a global company committed to representing the neighborhoods we serve. We welcome all to apply to our Brew Crew and we value the impact of diversity on our culture and in our work.