Brew Crew / Cafe Supervisor - D'garden Batu Pahat

The Coffee Bean & Tea Leaf; Batu Pahat; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading coffee chain in Batu Pahat seeks Baristas and Cafe Supervisors to provide exceptional service while maintaining quality standards. Candidates should have strong customer service skills, attention to detail, and the ability to work in a fast-paced café environment. Training is provided through our Barista Academy. The role offers flexible working hours and opportunities for career growth, along with a competitive salary and benefits. Apply to join our friendly team today!

Benefits

World Class training in our Malaysia Barista Academy

Competitive salary

Performance & attendance bonuses

Brew Crew discounts

Medical benefits

Qualifications

• Previous experience as a Barista or in a similar customer service role is preferred, however not required.
• Ability to work in a fast-paced environment while maintaining attention to detail and quality.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Serve customers with passion and provide an exceptional coffee experience.
• Maintain a clean and organized café in accordance with health regulations.
• Assist in supervising staff and planning sales promotions.
• Handle cash transactions accurately and efficiently.

Skills

Customer service orientation

Excellent communication

Attention to detail

Ability to work in a fast-paced environment

Teamwork

Job description

Job Overview

The Coffee Bean & Tea Leaf – Batu Pahat, Johor

Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy. Ability to work in a fast‑paced environment while maintaining attention to detail and quality. Excellent communication and interpersonal skills. Ability to work well both independently and as part of a team. Flexibility to work various shifts, including weekends and holidays.

Requirements

Brew Crew

• Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast‑paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Cafe Supervisor

• Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
• Ability to work in a fast‑paced environment while maintaining attention to detail and quality.
• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to work well both independently and as part of a team.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

Brew Crew

• Be a World Class Barista (& Tearista!) serving our amazing customers. You bring the passion, we provide the training, and you share the best specialty coffee & tea with the customer.
• Guide customers through their coffee & tea experience from beginning to end providing exceptional customer service.
• Serve a full range of products from our famous beverages to delicious food and beautiful merchandise.
• Create meaningful moments – share your knowledge, our heritage, and our sustainability practices with customers.
• Handle cash transactions honestly, efficiently, and accurately.
• Care about the safety & health of our Brew Crew and customers.
• Take pride in the appearance of your café, maintaining a clean and organized environment, in accordance with health and safety regulations.

Cafe Supervisor

• Maintain a profitable, reputable café that handles cash transactions honestly, efficiently, and accurately.
• Assist in the supervision of the profitable café.
• Assist the Café & Assistant Manager in planning and executing all sales promotions effectively and efficiently.
• Maintain an efficient, friendly service standard at all times.
• Politely answer the telephone and respond to customer questions.
• Respond proactively to prevent and resolve customer service situations.
• Handle all drink and food items during preparation safely.
• Sell and serve baked goods and miscellaneous food items to customers.
• Verbally receive and call back customer orders in a friendly manner.
• Meet and exceed sales targets and surpass customers’ expectations on each occasion.
• Complete daily reports as assigned.
• Inform the Café Manager / Assistant Manager of any operational inconsistencies.
• Maintain acceptable amounts of coffee, baked goods and supplies for the bar.
• Order baked goods, coffee and supplies when needed.
• Perform opening and closing duties.
• Report all employee accidents to the Café Manager / Assistant Manager and complete all personnel forms when necessary.
• Report potential safety hazards to Café Manager / Assistant Manager.
• Restock shelves when necessary.
• Clean the bar area, floor, grinders, take out trash, etc. routinely.
• Takes bank deposit to the bank and brings change back if necessary.
• Motivate & develop crews, assist in the training of new employees, delegate duties, lead by example, and maintain consistent quality products.
• Assist in educating all Brew Crews on all products and services, maintain the highest quality standards, and enforce SOPs on all drink and gourmet items.
• Follow guidelines on music, keep all tables cleared of trays and used utensils or cups, keep all floors dry & free of litter, and maintain a clean, well‑merchandised café.

Benefits

• World Class training in our Malaysia Barista Academy
• Competitive salary
• Performance & attendance bonuses
• Brew Crew discounts
• Career journey with individual development plans
• Flexible working hours
• Medical benefits
• Friendliness – we go above and beyond in everything we do. Friendliness and customer‑centricity is embedded in our culture.
• Respect – we are inclusive and honour each other’s values, opinions, and diversity.
• Ownership – we take ownership and accountability for our individual, team and business results, every day.
• Teamwork – as a team, we collaborate, innovate, and leverage our diverse strengths to grow the business.
• Honesty – we live up to the highest levels of integrity by being truthful and transparent with each other, the business and ourselves.